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- Tasks: Lead a team tackling complex anti-social behaviour cases while supporting vulnerable individuals.
- Company: Join Oxford City Council's dedicated Anti-Social Behaviour Service.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Dynamic role with opportunities for growth and collaboration across multiple agencies.
- Why this job: Be a key player in creating safer communities and supporting those in need.
- Qualifications: Experience in line management and working with vulnerable populations required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a Team Leader who thrives in a multiagency environment, builds strong professional relationships, and can confidently manage high-risk situations with sound judgement and compassion. This role will supervise and support a small team within the Anti‑Social Behaviour Service who work with some of our most complex and challenging cases, balancing enforcement with meaningful support. The Team Leader will also hold their own caseload. Our Complex Case Team works directly with individuals with vulnerabilities whose behaviours often arise from chaotic lifestyles, entrenched behaviour or unmet support needs, while also ensuring the safety and wellbeing of victims, witnesses, and the wider community.
The successful candidate will have a proven track record in line management and experience supporting people affected by multiple vulnerabilities, substance misuse, mental health issues, or homelessness. They will demonstrate strong leadership and communication skills to help maintain a positive team culture, and will take a problem‑solving, safeguarding focused, partnership driven, and strategic approach to investigations.
Role responsibilities and main duties:
- Supervise and guide a small team of case managers who investigate complex cases of anti‑social behaviour.
- Review the team’s cases to ensure they are being robustly investigated, following procedures, taking proportionate and timely action and accurately recording all activities.
- Work in partnership to investigate and problem solve complex and high‑risk cases of anti‑social behaviour in the adult homeless pathway, temporary accommodation, Housing First properties and other Oxford City Council housing stock.
- Build relationships with clients, including those causing anti‑social behaviour and those who are affected by the behaviour, to develop respect and trust.
- Develop detailed multi‑agency action plans to tackle cases of anti‑social behaviour within agreed performance standards.
- Proactively seek out warning signs of potential anti‑social behaviour from clients and mitigate any acceleration of behaviour.
- Provide support to victims and witnesses, as well as signpost and make referrals when appropriate.
- Use appropriate tools and powers to address anti‑social behaviour.
- Assist the Legal Team in the preparation of court action and appear in Court when necessary.
- Maintain good working relationships with the local Neighbourhood Police Team and not‑for‑profit organisations supporting individuals with complex needs.
- Record accurately and in a timely manner, all activities pertinent to a case on the QL Case Management system, adhering to all confidentiality requirements.
- Adhere to Oxford City Council safeguarding policies and procedures when conducting or reviewing investigations.
- Support the delivery of the Regulator of Social Housing consumer standards requirements.
- Work closely with Oxford City Council departments, particularly Landlord Services, Housing Needs and Legal services.
- Represent the ASB Service at any relevant meetings either internally or externally.
- Deputise for the Anti‑Social Behaviour Investigation Team Manager & Domestic Abuse Lead when required.
Complex Cases Team Leader employer: Oxford City Council
Contact Detail:
Oxford City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complex Cases Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in multiagency environments. Building relationships can open doors and give you insights into the role that aren’t in the job description.
✨Tip Number 2
Prepare for interviews by practising situational questions. Think about how you would handle high-risk situations or support individuals with complex needs. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your leadership style! Be ready to discuss how you’ve successfully managed teams in the past, especially in challenging environments. We love hearing about your experiences and how you foster a positive team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for candidates who are genuinely interested in making a difference.
We think you need these skills to ace Complex Cases Team Leader
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past, especially in challenging situations. Share specific examples that demonstrate your ability to guide and support others.
Emphasise Your Problem-Solving Approach: In your written application, focus on your problem-solving skills. We’re looking for someone who can tackle complex cases with a strategic mindset. Use real-life scenarios to illustrate how you’ve approached difficult situations and what outcomes you achieved.
Build Connections Through Your Words: Since building relationships is key in this role, make sure to convey your communication skills in your application. Talk about how you’ve developed trust with clients or colleagues in the past. This will show us that you understand the importance of connection in managing anti-social behaviour.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Oxford City Council
✨Know Your Stuff
Make sure you understand the complexities of anti-social behaviour and the challenges faced by individuals with vulnerabilities. Brush up on relevant legislation and best practices in safeguarding, as this will show your commitment to the role and your ability to handle high-risk situations.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed complex cases. Highlight how you built relationships, supported your team, and maintained a positive culture, as these are key aspects of the Team Leader role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenging situations. Be ready to discuss your strategic approach to investigations and how you’ve developed multi-agency action plans. This will illustrate your capability to manage cases effectively while ensuring the safety of all involved.
✨Build Rapport During the Interview
Remember, interviews are a two-way street! Engage with your interviewers, ask insightful questions about their team dynamics and the challenges they face. This not only shows your interest but also helps you gauge if the environment aligns with your values and work style.