At a Glance
- Tasks: Manage complex cases, build relationships, and support vulnerable individuals in high-risk situations.
- Company: Join Oxford City Council's Anti-Social Behaviour Service team.
- Benefits: Make a meaningful impact while receiving competitive pay and professional development opportunities.
- Other info: Dynamic role with opportunities for growth and collaboration across various agencies.
- Why this job: Help transform lives and create safer communities through compassionate support and problem-solving.
- Qualifications: Experience in supporting individuals with vulnerabilities and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a Case Manager who thrives in a multiagency environment, builds strong professional relationships, and can confidently manage high-risk situations with sound judgement and compassion. This role is within the Anti-Social Behaviour Service working with some of our most complex and challenging cases, balancing enforcement with meaningful support. Our Complex Case Team works directly with individuals with vulnerabilities whose behaviours often arise from chaotic lifestyles, entrenched behaviour or unmet support needs, while also ensuring the safety and wellbeing of victims, witnesses, and the wider community.
The successful candidate will have a proven track record of supporting people affected by multiple vulnerabilities, substance misuse, mental health issues, or homelessness. They will demonstrate communication skills, and will take a problem-solving, safeguarding focused, partnership driven approach to investigations. This is an opportunity to make a meaningful difference by coordinating effective interventions, reducing harm, and helping people move towards more stable and positive outcomes.
Role responsibilities and main duties:
- Work in partnership to investigate and problem-solve complex and high-risk cases of anti-social behaviour in the adult homeless pathway, temporary accommodation, Housing First properties and other Oxford City Council housing stock.
- Build relationships with clients, including those causing anti-social behaviour and those who are affected by the behaviour, to develop respect and trust.
- Proactively seek out warning signs of potential anti-social behaviour from clients and mitigate any acceleration of behaviour.
- Provide support to victims and witnesses, as well as signpost and make referrals when appropriate.
- Use appropriate tools and powers to address anti-social behaviour.
- Assist the Legal Team in the preparation of court action and appear in Court when necessary.
- Maintain good working relationships with the local Neighbourhood Police Team and not-for-profit organisations supporting individuals with complex needs.
- Record accurately and in a timely manner, all activities pertinent to a case on the QL Case Management system, adhering to all confidentiality requirements.
- Adhere to Oxford City Council safeguarding policies and procedures when conducting or reviewing investigations.
- Support the delivery of the Regulator of Social Housing consumer standards requirements.
- Work closely with Oxford City Council departments, particularly Landlord Services, Housing Needs and Legal Services.
Case Manager for Complex Cases Team employer: Oxford City Council
Oxford City Council is an exceptional employer that prioritises the well-being and professional development of its staff, particularly within the Complex Cases Team. With a strong commitment to fostering a supportive work culture, employees are encouraged to build meaningful relationships while tackling complex challenges in the community. The council offers extensive training opportunities and a collaborative environment, making it an ideal place for those looking to make a significant impact in social services.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager for Complex Cases Team
✨Tip Number 1
Network like a pro! Reach out to professionals in the field of case management and anti-social behaviour. Attend local events or workshops, and don’t be shy about introducing yourself. Building those connections can lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to share specific examples of how you've successfully managed complex cases before. Highlight your problem-solving abilities and your compassionate approach.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. It shows your enthusiasm and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you a leg up in the process. So, what are you waiting for? Get your application in!
We think you need these skills to ace Case Manager for Complex Cases Team
Some tips for your application 🫡
Show Your Passion for the Role:When writing your application, let us see your enthusiasm for being a Case Manager. Share why you’re drawn to working with complex cases and how you can make a difference in people’s lives. We want to feel your commitment to supporting those with vulnerabilities!
Highlight Relevant Experience:Make sure to showcase your experience in managing high-risk situations and working with individuals facing multiple vulnerabilities. Use specific examples that demonstrate your problem-solving skills and ability to build strong relationships. This is your chance to shine!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. Remember, we’re looking for someone who can communicate effectively, so let that reflect in your writing!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Oxford City Council
✨Know Your Stuff
Make sure you understand the complexities of anti-social behaviour and the challenges faced by individuals with vulnerabilities. Brush up on relevant legislation and local policies, as well as the specific role of the Complex Cases Team. This will show that you're not just interested in the job, but that you’re genuinely invested in making a difference.
✨Build Rapport
During the interview, focus on demonstrating your ability to build strong professional relationships. Share examples from your past experiences where you successfully engaged with clients or stakeholders, especially in high-pressure situations. This will highlight your interpersonal skills and your capacity for empathy, which are crucial for this role.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific cases where you’ve had to problem-solve complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your thought process and decision-making skills, which are essential for managing high-risk situations effectively.
✨Emphasise Teamwork
Since this role involves working closely with various agencies and departments, be ready to talk about your experience in collaborative environments. Highlight instances where you’ve worked as part of a team to achieve a common goal, particularly in multiagency settings. This will demonstrate your ability to navigate partnerships and contribute positively to the team dynamic.
