At a Glance
- Tasks: Lead IT Support operations and ensure efficient, secure services for life-changing therapies.
- Company: Join OXB, a pioneer in cell and gene therapy with a collaborative culture.
- Benefits: Competitive rewards, wellbeing programmes, and career development opportunities.
- Other info: Dynamic environment with a focus on innovation and teamwork.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology.
- Qualifications: Experience in IT support and strong leadership skills required.
The predicted salary is between 49500 - 60500 £ per year.
Join Us in Changing Lives At OXB, our people are at the heart of everything we do. We’re on a mission to enable life-changing therapies to reach patients around the world and we’re looking for passionate individuals who embody our core values every day: Responsible, Responsive, Resilient, and Respectful.
In this role, you will lead and manage the day-to-day operations of the IT Support team, ensuring reliable, secure and efficient IT services, playing a key part in advancing our mission and making a real difference. Your responsibilities in this role would be to:
- Lead day to day IT Support operations, ensuring reliable, high performing services and systems across the business.
- Manage and develop the IT Support team, prioritising workloads and ensuring timely resolution of incidents, requests and user issues.
- Ensure IT operations remain compliant with GxP, Data Integrity, Information Security, validation and change control requirements.
- Own and continuously improve ITSM processes, including Incident, Request, Problem, Knowledge and Major Incident Management.
- Oversee IT hardware, software, collaboration platforms, asset lifecycle management and operational procurement activities.
- Manage third party suppliers and service providers, ensuring agreed service levels, compliance and delivery commitments are achieved.
- Drive cyber security, identity and access management, business continuity and disaster recovery activities, including audit and inspection support.
- Monitor service performance through KPIs and customer feedback, championing continuous improvement, automation and a customer focused support culture.
We are looking for:
- Proven experience supporting enterprise IT infrastructure and GMP-regulated computerised systems within a regulated environment.
- A degree in a relevant field or HNC/HND would be advantageous.
- Strong technical knowledge of operating systems, networking, hardware, software and end-user support.
- Proven direct line management experience, with a strong track record of leadership, collaboration, and knowledge sharing.
Why Join Us?
- Competitive total reward packages
- Wellbeing programmes that support your mental and physical health
- Career development opportunities to help you grow and thrive
- Supportive, inclusive, and collaborative culture
- State-of-the-art labs and manufacturing facilities
- A company that lives its values: Responsible, Responsive, Resilient, Respect
We want you to feel inspired every day. At OXB, we’re future-focused and growing fast. We succeed together through passion, commitment, and teamwork.
Ready to Make a Difference?
IT Support Manager employer: Oxford BioMedica (UK) Limited
At OXB, we pride ourselves on being a leading employer in the field of cell and gene therapy, offering a supportive and inclusive work culture that prioritises employee wellbeing and career development. Our state-of-the-art facilities in Oxfordshire provide an inspiring environment where passionate individuals can thrive, collaborate, and contribute to life-changing therapies that make a real difference in patients' lives. Join us and be part of a team that embodies our core values: Responsible, Responsive, Resilient, and Respectful.
Contact Details:
Oxford BioMedica (UK) Limited Recruitment Team
