At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their stay is perfect.
- Company: Join the Oxford Belfry Hotel & Spa, a stunning 4-star hotel near the Cotswolds.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Other info: We celebrate diversity and support the UK Armed Forces; adjustments available during recruitment.
- Why this job: Perfect for those who love customer service and want to work in a vibrant environment.
- Qualifications: Passion for customer service and experience in a customer-facing role are essential.
The predicted salary is between 24000 - 36000 € per year.
Do you thrive on delivering outstanding customer service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- And much more!
What will I do? You will be the first impression a guest will have upon arriving at the hotel. You’ll greet guests, assign rooms, take payments, and perform general administrative duties. Ensure all guest inquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me? Passion for customer service, experience in a customer-facing role, conflict resolution skills, ability to work under pressure and multi-task, strong time management and organizational skills.
Curious to find out more? Oxford Belfry Hotel & Spa is located in Thame, just outside Oxford and near the Cotswolds. Our hotel is a 4-star, 154-bedroom property with the Spires restaurant, bar & lounge area, and offers afternoon tea, private dining, and meeting and event spaces. Leisure facilities include a gym, pool, sauna, tennis courts, and a relaxing Elemis spa. The QHotels Collection is proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities. If you require any reasonable adjustments during the recruitment process, please let us know. We also support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.
Receptionist in Thame employer: Oxford Belfry Hotel & Spa
At Oxford Belfry Hotel & Spa, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises outstanding customer service and employee well-being. With benefits such as free health club membership, professional development support, and a commitment to diversity and inclusion, our team members enjoy a fulfilling career in a stunning location near the Cotswolds. Join us to be part of a supportive environment where your growth is nurtured and your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Thame
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing details about the Oxford Belfry Hotel & Spa, such as its amenities and location, will help you engage confidently with guests and answer their queries effectively.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Role-playing common situations you might encounter as a receptionist can prepare you for handling guest inquiries and complaints with ease and professionalism.
✨Tip Number 3
Showcase your conflict resolution skills during any interactions you have prior to applying. Whether it's in a previous job or even in social settings, demonstrating your ability to handle difficult situations will make you stand out.
✨Tip Number 4
Network with current or former employees of The QHotels Collection. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the receptionist role.
We think you need these skills to ace Receptionist in Thame
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills that match the job description. Emphasise your ability to handle inquiries and complaints professionally.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service. Mention specific experiences where you excelled in a customer-facing role and how you resolved conflicts effectively.
Highlight Relevant Skills:In your application, clearly outline your time management and organisational skills. Provide examples of how you've successfully multi-tasked in previous roles, especially under pressure.
Show Enthusiasm for the Role:Convey your excitement about the opportunity to work at Oxford Belfry Hotel & Spa. Research the hotel and mention why you are drawn to their values, such as diversity and inclusion.
How to prepare for a job interview at Oxford Belfry Hotel & Spa
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Conflict Resolution Skills
Prepare to discuss how you've handled difficult situations or complaints in the past. Highlight your ability to remain calm under pressure and find effective solutions that satisfy both the guest and the hotel.
✨Highlight Your Organisational Skills
As a receptionist, you'll need to juggle multiple tasks. Be ready to talk about how you manage your time and stay organised, especially during busy periods. Mention any tools or techniques you use to keep everything on track.
✨Research the Hotel and Its Values
Familiarise yourself with the Oxford Belfry Hotel & Spa and The QHotels Collection. Understanding their values, services, and commitment to diversity will help you align your answers with what they are looking for in a candidate.
