At a Glance
- Tasks: Coordinate care schedules, ensuring clients and carers are well-supported and placements are covered.
- Company: Join Oxford Aunts, a trusted home care provider since 1967, dedicated to client welfare.
- Benefits: Gain valuable experience in healthcare, with opportunities for personal and professional growth.
- Other info: Dynamic team environment focused on health, safety, and client satisfaction.
- Why this job: Make a real difference in people's lives while developing essential organisational skills.
- Qualifications: Experience in healthcare scheduling and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
At Oxford Aunts we've dedicated our life’s work to helping people stay in the home they love, since 1967. We’ve grown our services and our ways of working over the years to support the lives of the people we care for and the people who look after them. Providing high quality, personalised and specialist home care services throughout Oxfordshire and surrounding counties, we enable people to live in their own homes and communities for longer.
The purpose of this role is to deliver service excellence to both clients and carers through effective management of the central staff scheduling function, ensuring all placements are staffed ideally four weeks in advance. You’ll ensure clients and carers are communicated with ahead of planned holiday and that all sickness and absence from work is well managed and professionally coordinated. The scheduling coordinator will also ensure any issues relating to scheduling are captured and escalated to the Hourly Care manager. The success of the Scheduling Coordinator in their role will be measured through, not only key business criteria, but also by how they execute their role in context of the mission and values of the organisation.
Health, Safety & Welfare
At OA the Health, Safety and the Welfare of our clients and colleagues is at the heart of everything we do. Every role within the team has the ability to impact on the Health, Safety and Welfare of both our Clients and our colleagues during every activity. Everyone is responsible for their own Health and Safety and all those impacted by their actions.
As a scheduling coordinator you will be responsible for:
- Proactive rostering of all placements, ensuring all of placements have cover
- Absence management – actioning absence in a placement immediately and ensuring we are always covered
- Ensuring 100% accuracy within Sirenum and regularly monitoring cases to ensure 100% accuracy in Sirenum
- Ensure all guaranteed hours are scheduled each week - including none care hours
- Holiday management, ensuring the business remains safe and does not exceed a set percentage of carers off at any one time.
- Salesforce Management, ensuring the deployment status and ownership of the carers is kept up to date within Salesforce
- Ensuring all carer placement records are updated with the correct information and ended when a carer leaves a placement
- Work alongside and in collaboration with the live-in and hourly care managers to ensure all required data is reflected within both Salesforce and Sirenum ahead of client placements starting
- Contribute to organic sales growth through the completion of care assessments for prospective clients, ensuring a smooth onboarding process and high-quality service delivery
- Management and communication with any non-deployed carers
- To build strong relations with carers, to ensure they feel their concerns and issues are treated in a professional, warm and supportive manner
Essential skills and experience:
- Worked in the health care sector with an understanding of the expectations of a carers role and subsequent support required for both carers and clients
- Domiciliary care scheduling experience.
- An ability to prioritise effectively, plan and organise
- Experience with dealing with difficult and challenging situations
- An ability to problem solve and risk assess
- An ability to stay calm and to work at a fast pace
- IT literate; able to use the G‑Suite tools (sheets, docs etc), laptop, chrome books
- An ability to multitask, be highly organised and able to work to conflicting and challenging deadlines.
- An ability to be able to facilitate change promptly and be able to re-prioritise your work‑load daily
As well as the above, the successful candidate will also share our core values: Person‑centred / Commitment / Supportive / Professional / Reliable / Approachable.
Care Coordinator in Oxford employer: Oxford Aunts Care Ltd
Oxford Aunts Care Ltd is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a hybrid work arrangement in the picturesque location of Eynsham, employees benefit from a competitive pension scheme and ample opportunities for career advancement, making it an ideal place for those seeking meaningful and rewarding employment in the health and social care sector.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to care coordination. Think about your past experiences and how they align with the role at Oxford Aunts. We want to see your passion for providing excellent service!
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've effectively managed schedules or dealt with challenging situations in the past. This will demonstrate that you're ready to handle the fast-paced environment of a Care Coordinator.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Oxford Aunts.
We think you need these skills to ace Care Coordinator in Oxford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in the health care sector, especially any scheduling or rostering roles. We want to see how your skills align with our mission at Oxford Aunts!
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled challenging situations in previous roles. We love candidates who can stay calm under pressure and think on their feet!
Highlight Your IT Skills:Since you'll be using tools like Sirenum and Salesforce, mention any relevant experience you have with these or similar platforms. Being IT literate is key for us, so don’t hold back!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Oxford Aunts Care Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Oxford Aunts. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Scheduling Skills
Since the role involves a lot of scheduling and rostering, be prepared to discuss your experience in this area. Bring examples of how you've successfully managed schedules in the past, dealt with absences, and ensured coverage. Highlight any tools you've used, like Sirenum or Salesforce, to demonstrate your IT literacy.
✨Demonstrate Problem-Solving Abilities
The job requires handling challenging situations and making quick decisions. Think of specific instances where you've had to problem-solve under pressure. Share these stories during your interview to illustrate your ability to stay calm and effective in fast-paced environments.
✨Emphasise Your People Skills
As a Care Coordinator, building strong relationships with carers and clients is crucial. Be ready to discuss how you've supported colleagues in the past and how you approach communication. Show that you can be warm, professional, and approachable, aligning with the core values of Oxford Aunts.
