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For Companies At a Glance
- Tasks: Be the first point of contact for clients and support our busy service desk.
- Company: Join Oxford Air Conditioning, a leading provider in climate control solutions.
- Benefits: Enjoy a competitive salary, training opportunities, and a fun office environment.
- Why this job: Work in a lively team with an office dog and make a real impact.
- Qualifications: Customer service experience and strong IT skills are a plus.
- Other info: Fast-paced environment with great career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
About Oxford Air Conditioning
Oxford Air Conditioning is a leading provider of commercial and residential air conditioning services in the Oxfordshire area. We are committed to delivering high-quality climate control solutions, and we pride ourselves on offering excellent customer service. As our business grows, we are expanding our finance team to ensure smooth and efficient financial operations.
Position Overview
Our Service Desk requires an enthusiastic Service Assistant to join our small, friendly office based in Abingdon. This is a lively and loud environment and a sense of humour and ability not to take life too seriously are essential – this is not your typical office role. We have an office dog – a Golden Retriever called Gracie who is an integral part of our team so you will need to be pet-friendly. The ideal candidate will be capable of learning our system with minimal supervision; however, training will be provided. You will be a fast learner, organised and show good attention to detail, have great time management skills and the ability to prioritise tasks. You will also have the ability to work with individuals across departments and liaise with external customers and contacts. You will be working in a fast-paced and heavily changing environment and you will need to be able to work under pressure to meet demanding targets.
Key Responsibilities – Service Assistant
- First port of call for receiving telephone calls
- Call clients to arrange works
- Raise jobs on the database and issue to engineers
- Respond to client and supplier emails efficiently
- General Helpdesk support
Key Requirements – Finance Assistant
- Previous role(s) involving high levels of customer service – desirable
- High levels of accuracy and attention to detail – essential
- Experience of arranging and assigning work to a field-based workforce – essential
- Strong IT skills, understanding of Microsoft Office and use of databases – essential
Person Specification
- Positive and willing-to-learn attitude – essential
- Reliable and punctual – essential
- Good team player – essential
- Ability to work under pressure – essential
- Flexibility and the ability to learn new tasks quickly – essential
- Confident and polite telephone manner – essential
What We Offer
- Competitive salary with potential for career development.
- Full training and support, including opportunities to gain additional finance qualifications.
- A supportive work environment with opportunities for growth and progression within the finance team.
- Pension scheme and holiday entitlement.
How to Apply
If you are interested in applying for this role, please click on the APPLY NOW. Oxford Air Conditioning is an equal opportunity employer and welcomes applications from all qualified candidates. We appreciate your interest in this role, but only those selected for an interview will be contacted.
Service Assistant in Oxford employer: Oxford Air Conditioning Limited
Contact Detail:
Oxford Air Conditioning Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Assistant in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Oxford Air Conditioning. Understand their services and values, and think about how you can contribute to their mission. This will show them you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of examples from your past experiences that highlight your skills and how you handle pressure. We want you to shine!
✨Tip Number 3
Show off your personality! Since this role is in a lively environment, let your sense of humour and positive attitude come through during the interview. Remember, they’re looking for someone who fits into their friendly team, so be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Service Assistant position.
We think you need these skills to ace Service Assistant in Oxford
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We love a good sense of humour and a friendly vibe, so don’t be afraid to show us who you are. Remember, we’re looking for someone who fits into our lively office culture.
Tailor Your Application: Make sure to tailor your application to the Service Assistant role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key skills and experiences. We want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and quick – just click on the APPLY NOW button and you’re good to go!
How to prepare for a job interview at Oxford Air Conditioning Limited
✨Know the Company
Before your interview, take some time to research Oxford Air Conditioning. Understand their services, values, and what makes them stand out in the air conditioning industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Your Personality
Given the lively environment at Oxford Air Conditioning, don’t be afraid to let your personality shine through. Be friendly, approachable, and don’t hesitate to share a bit of humour. They’re looking for someone who fits into their team culture, so being yourself is key!
✨Demonstrate Your Skills
Prepare examples from your past experiences that highlight your customer service skills, attention to detail, and ability to work under pressure. Think of specific situations where you successfully managed tasks or resolved issues, as this will showcase your capability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role or the company. This shows that you’re engaged and interested. You might ask about the training process, how the team collaborates, or even about Gracie, the office dog – it’s a great way to connect!