At a Glance
- Tasks: Be the first point of contact for clients and support our busy service desk.
- Company: Join Oxford Air Conditioning, a leading provider in climate control solutions.
- Benefits: Competitive salary, full training, career development, and a fun office environment.
- Other info: Fast-paced environment with opportunities for growth and progression.
- Why this job: Work in a lively team with an office dog and make a real impact.
- Qualifications: Customer service experience and strong IT skills are a plus.
The predicted salary is between 37800 - 46200 £ per year.
About Oxford Air Conditioning
Oxford Air Conditioning is a leading provider of commercial and residential air conditioning services in the Oxfordshire area. We are committed to delivering high-quality climate control solutions, and we pride ourselves on offering excellent customer service. As our business grows, we are expanding our finance team to ensure smooth and efficient financial operations.
Position Overview
Our Service Desk requires an enthusiastic Service Assistant to join our small, friendly office based in Abingdon. This is a lively and loud environment and a sense of humour and ability not to take life too seriously are essential – this is not your typical office role. We have an office dog – a Golden Retriever called Gracie who is an integral part of our team so you will need to be pet-friendly. The ideal candidate will be capable of learning our system with minimal supervision; however, training will be provided. You will be a fast learner, organised and show good attention to detail, have great time management skills and the ability to prioritise tasks. You will also have the ability to work with individuals across departments and liaise with external customers and contacts. You will be working in a fast-paced and heavily changing environment and you will need to be able to work under pressure to meet demanding targets.
Key Responsibilities – Service Assistant
- First port of call for receiving telephone calls
- Call clients to arrange works
- Raise jobs on the database and issue to engineers
- Respond to client and supplier emails efficiently
- General Helpdesk support
Key Requirements – Finance Assistant
- Previous role(s) involving high levels of customer service – desirable
- High levels of accuracy and attention to detail – essential
- Experience of arranging and assigning work to a field-based workforce – essential
- Strong IT skills, understanding of Microsoft Office and use of databases – essential
Person Specification
- Positive and willing-to-learn attitude – essential
- Reliable and punctual – essential
- Good team player – essential
- Ability to work under pressure – essential
- Flexibility and the ability to learn new tasks quickly – essential
- Confident and polite telephone manner – essential
What We Offer
- Competitive salary with potential for career development.
- Full training and support, including opportunities to gain additional finance qualifications.
- A supportive work environment with opportunities for growth and progression within the finance team.
- Pension scheme and holiday entitlement.
How to Apply
If you are interested in applying for this role, please click on the APPLY NOW. Oxford Air Conditioning is an equal opportunity employer and welcomes applications from all qualified candidates. We appreciate your interest in this role, but only those selected for an interview will be contacted.
Service Assistant in Oxford employer: Oxford Air Conditioning Limited
Oxford Air Conditioning is an exceptional employer, offering a vibrant and supportive work culture in the heart of Oxfordshire. With a focus on employee growth, we provide comprehensive training and opportunities for career advancement, all while fostering a fun environment that includes our beloved office dog, Gracie. Join us for a rewarding experience where your contributions are valued and your professional development is a priority.
Contact Details:
Oxford Air Conditioning Limited Recruitment Team
