Supporter Care Executive

Are you passionate about delivering exceptional supporter care and building meaningful relationships? Oxfam GB is looking for 2 Supporter Care Executives to inspire and engage our supporters through outstanding communication and service. Please note that both roles are fixed-term, one for a period of 6 months and one for a period of 12 months.

In this role, you will be the first point of contact for supporters and the public, responding to enquiries across multiple channels with professionalism and enthusiasm. Using your knowledge of Oxfam’s work, you will ensure every interaction leaves a lasting positive impression, deepening engagement and support for our mission.

You will also champion the voice of our supporters, identifying opportunities to enhance their experience and continuously improving the way we connect with them. If you thrive in a dynamic, people-focused environment and are committed to making a difference, we’d love to hear from you!

What we are looking for

• We’re looking for a candidate who cares about Oxfam's mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability and inclusion in all you do.
• Strong understanding and expertise in providing quality service and customer care across various channels, recognising the differences and sensitivities of each.
• Excellent written, listening, and verbal communication skills that build confidence, rapport and deepen our engagement with supporters.
• Ability to interpret and use significant quantities of information with proven time management, organisational skills, and attention to detail in order to manage a varied workload in a fast-paced environment – achieving both quality and response time targets.
• Ability to be resilient and use your excellent interpersonal skills within the team to positively influence, support and motivate your colleagues to deal with high volumes and complex enquiries.
• Strong IT/database skills and ability to learn new skills or technology in a rapidly changing communications environment.

We offer

We offer a competitive salary and a range of additional benefits to staff including flexible working options, generous pension scheme, annual leave, additional leave allowances, company sick pay, life assurance and a range of other benefits.

From the day you join Oxfam we invite you to stretch and learn in your role. Our wide range of Learning & Development opportunities includes in-house courses, e-learning modules, on-the job learning opportunities, coaching and mentoring, and much more.

Flexfam

We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you in line with the needs of our team, objectives, and supporters. This role can support partial home-based working.

How to apply

As part of your online application, please upload your up to date CV and Cover Letter explaining your suitability against the essential criteria in the job profile. There are 2 fixed-term roles available, one for 12 months and one for 6 months. By applying, you will automatically be considered for both roles, but please do indicate in your cover letter if you are only interested in one of these opportunities.

Our values and commitment to safeguarding

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Oxfam GB engages. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.

About us

Oxfam is a global community who believe poverty isn’t inevitable. It’s an injustice that can be overcome. We are shop volunteers, women’s right activists, marathon runners, aid workers, coffee farmers, street fundraisers, goat herders, policy experts, campaigners, water engineers and more. And we won’t stop until everyone can live life without poverty for good.

Oxfam GB is a member of international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

A thriving diverse Oxfam

It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.

To do that:

• We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
• We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
• We want and need everyone, and that means we need you.