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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch retail standards and customer service.
- Company: Join Oxfam, a global leader in fighting poverty and inequality.
- Benefits: Be part of a diverse team with opportunities for personal growth and development.
- Why this job: Make a real difference while gaining valuable retail experience.
- Qualifications: Experience in customer-focused retail and teamwork skills required.
- Other info: Oxfam values diversity and encourages applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Sales Lead – Manchester
Oxfam Manchester, England, United Kingdom
The Role
As a Department Lead you will be responsible for delivering exceptional retail standards and customer service in a large‑format store. You will support the Store and Duty Managers in driving growth and development in line with Oxfam’s values and strategy, work alongside volunteers, and maximise income generation while delivering a positive customer and donor experience that brings Oxfam’s brand to life.
Our Values and Commitment to Safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work, including sexual harassment, exploitation, and abuse. We promote the welfare of children, young people, and adults and expect all staff and volunteers to share this commitment through our code of conduct. We are dedicated to diversity and gender equality, encouraging applicants from diverse backgrounds to apply.
Key Skills and Competencies
- Experience of working in a customer‑focused retail role.
- Experience of supporting colleagues and working collaboratively.
- Ability to take direction with a focus on consistent delivery of standards and processes.
- Effective time management and prioritisation.
- Role model for own wellbeing.
How to Apply
As part of your online application, please upload your up‑to‑date CV and a covering letter explaining your suitability against the essential criteria in the job profile. All offers of employment will be subject to satisfactory references and appropriate screening checks, which may include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect children and vulnerable people very seriously; therefore, the successful candidate will also be subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.
For full information surrounding DBS and the vacancy, please view the full job description.
We are an equal opportunities employer. We encourage applications from people of all ages, genders, ethnicities, religions, beliefs, sexual orientations, and disabilities.
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Sales Lead - Manchester employer: Oxfam
Contact Detail:
Oxfam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Lead - Manchester
✨Tip Number 1
Get to know Oxfam's values inside out! When you’re chatting with the team, show how your personal values align with theirs. It’s all about demonstrating that you’re not just a fit for the role, but also for the culture.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your past experiences relate to the skills they’re looking for. We want you to feel confident and ready to shine!
✨Tip Number 3
Don’t forget to ask questions! This shows you’re genuinely interested in the role and the organisation. Think about what you want to know about the team dynamics or how they support their staff and volunteers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore more about Oxfam and what we stand for before you even step into the interview.
We think you need these skills to ace Sales Lead - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is up to date and tailored specifically for the Sales Lead role. Highlight your customer-focused retail experience and any relevant skills that align with Oxfam's values.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain how your experience meets the essential criteria in the job profile. Be genuine and let your passion for Oxfam's mission come through.
Showcase Teamwork Skills: Since collaboration is key, mention any experiences where you've supported colleagues or worked as part of a team. This will show us that you can thrive in a collaborative environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Oxfam
✨Know Oxfam Inside Out
Before your interview, take some time to research Oxfam's values and mission. Understand their commitment to diversity, equality, and safeguarding. This will not only help you align your answers with their ethos but also show that you're genuinely interested in the organisation.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional retail standards and customer service, prepare specific examples from your past experiences. Think of times when you went above and beyond for a customer or helped a colleague. This will demonstrate your ability to contribute positively to the store environment.
✨Emphasise Teamwork and Collaboration
Oxfam values collaboration, so be ready to discuss how you've worked effectively in teams before. Share stories that highlight your ability to support colleagues and work towards common goals. This will show that you can thrive in a team-oriented setting.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the organisation. For example, you could ask about how Oxfam measures success in their stores or what opportunities there are for professional development within the team.