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- Tasks: Lead a team to deliver top-notch retail standards and customer service.
- Company: Join Oxfam, a global leader in fighting poverty and inequality.
- Benefits: Be part of a diverse team with a commitment to equality and inclusion.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Experience in customer-focused retail and teamwork is essential.
- Other info: Opportunities for personal growth and a chance to impact communities positively.
The predicted salary is between 28800 - 43200 £ per year.
As an Oxfam Department Lead, you will be responsible for delivering exceptional retail standards and customer service in a large format store, supporting the Store and Duty Managers to drive the growth and development of your Store in line with our values and strategy. You will work alongside volunteers and support the Store and Duty Managers with the shop floor operation to maximise income generation and deliver a positive customer and donor experience which brings to life Oxfam's brand.
Our Values and Commitment to Safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
Key Responsibilities:
- Experience of working in a customer focused retail role.
- Experience of supporting colleagues and working collaboratively.
- Ability to take direction with a focus on consistent delivery of standards and processes.
- Effective time management and prioritisation.
- Role model for own wellbeing.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will also be subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.
A thriving diverse Oxfam: It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we're committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today. To do that:
- We need to dismantle the unequal power structures that exist everywhere, including Oxfam and the wider development and charity sectors.
- We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
- We want and need everyone, and that means we need you.
Sales Lead in Manchester employer: Oxfam
Contact Detail:
Oxfam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Lead in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Oxfam's values and mission. This will help you connect your experiences with what they stand for, showing that you're not just a fit for the role but also for the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the customer-focused retail role and how you can support your colleagues effectively.
✨Tip Number 3
Show your passion for the cause! When discussing your experience, highlight moments where you've gone above and beyond for customers or contributed to a positive team environment. This will resonate well with Oxfam's commitment to making a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Sales Lead in Manchester
Some tips for your application 🫡
Show Your Passion for Retail: When you're writing your application, let your enthusiasm for retail shine through! Share specific examples of how you've delivered exceptional customer service in the past. We want to see that you genuinely care about creating a positive experience for customers and donors.
Highlight Teamwork Skills: Oxfam values collaboration, so make sure to mention any experiences where you've worked well with others. Whether it's supporting colleagues or leading a team, we want to know how you contribute to a positive team environment. Don't be shy about showcasing your ability to work alongside volunteers too!
Demonstrate Your Commitment to Values: Oxfam is all about values, so take a moment to reflect on how your personal values align with theirs. In your application, share how you embody integrity, inclusivity, and a commitment to safeguarding. This will show us that you're not just looking for a job, but that you truly resonate with our mission.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s super easy, and you'll get all the info you need right there. Plus, it shows us that you're proactive and keen to join the Oxfam family!
How to prepare for a job interview at Oxfam
✨Know Oxfam Inside Out
Before your interview, take some time to research Oxfam's values and mission. Understand their commitment to safeguarding and diversity. This will not only help you answer questions more effectively but also show that you genuinely care about the organisation's ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past retail experiences where you delivered exceptional customer service. Highlight how you handled difficult situations or went above and beyond for customers. This will demonstrate your ability to align with Oxfam's focus on a positive customer experience.
✨Collaborative Spirit is Key
Oxfam values teamwork, so be ready to discuss how you've supported colleagues in previous roles. Share instances where you worked collaboratively to achieve goals, especially in a retail environment. This will illustrate your ability to work alongside volunteers and staff effectively.
✨Time Management Matters
Be prepared to talk about how you prioritise tasks and manage your time effectively in a busy retail setting. Oxfam looks for candidates who can maintain high standards while juggling multiple responsibilities, so share strategies that have worked for you in the past.