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- Tasks: Lead a vibrant team, manage shop operations, and engage with the community.
- Company: Join Oxfam, a global movement fighting against poverty and injustice.
- Benefits: Gain valuable experience, work in a supportive environment, and make a difference.
- Other info: Flexible working hours with opportunities for personal growth and development.
- Why this job: Be part of a mission-driven team and help create positive change.
- Qualifications: Strong communication skills and a passion for teamwork and community engagement.
The predicted salary is between 25000 - 30000 £ per year.
Oxfam is a global movement of people working together to end the injustice of poverty. Oxfam GB is a member of an international confederation of 21 organisations working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.
About Our Oxfam Shops: Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are guided by our values of empowerment, accountability and inclusiveness and focused on making as much money as possible.
The role of the deputy shop manager is empowered, varied, busy and gives the opportunity to work with some amazing people. Shop managers are pivotal for the success of our business and can make a real difference. Oxfam operates a volunteer operating model, in which volunteers are empowered to take over most of the tasks within the shop, including running the shop in the manager’s absence. Often the only paid member of staff, our managers and deputy managers are comfortable in this environment, really enjoy working with others and are great at delegating to their teams. Excellent communicators, they are creative, and always look for opportunities to attract new supporters every day. Please note: this role includes Sunday working.
Responsibilities and expectations:
- Commercially aware and constantly looking for new business opportunities; motivate teams and create a safe and energised work environment; maintain high standards and drive to achieve results.
- Be accountable for the shop's business, including operations and customer engagement, with volunteers taking on many tasks.
- Work with the Shop Manager to ensure effective retail processes and strong merchandising; provide excellent customer service and engage with the local community and other civil society organisations.
- Demonstrate resilience to everyday pressures, manage conflicting demands, and seek appropriate support, advice and guidance when needed.
Qualifications / Key Skills And Competencies:
- Ability to support development and maintenance of a successful, inclusive, and diverse team to maintain day-to-day activities of the shop.
- Commercial awareness with ability to support effective retail processes and strong merchandising.
- Ability to work collaboratively with the Shop Manager and build positive relationships with colleagues; communicate and engage effectively with customers and the local community.
- Numerate and financially literate; able to interpret basic financial reports, monitor budgets and maintain shop administrative systems.
Safeguarding and Equal Opportunity:
Oxfam is committed to preventing any type of unwanted behaviour at work and to safeguarding the welfare of children, young people and adults. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. We are committed to diversity and gender equality and encourage applicants from diverse backgrounds to apply.
Deputy Shop Manager (Hampstead) employer: Oxfam
Contact Detail:
Oxfam Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Shop Manager (Hampstead)
✨Tip Number 1
Get to know the Oxfam mission inside out! When you’re chatting with potential employers, show them you’re passionate about ending poverty and how your values align with theirs. It’s all about making that connection!
✨Tip Number 2
Network like a pro! Reach out to current or former Oxfam employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Deputy Shop Manager role. You never know who might help you get your foot in the door!
✨Tip Number 3
Prepare for the interview by thinking of examples where you’ve motivated a team or handled a busy environment. Oxfam loves candidates who can demonstrate resilience and creativity, so have those stories ready to share!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Oxfam family. Let’s make it happen!
We think you need these skills to ace Deputy Shop Manager (Hampstead)
Some tips for your application 🫡
Show Your Passion for Oxfam: When writing your application, let your enthusiasm for Oxfam's mission shine through. Share why you want to be part of a team that's dedicated to ending poverty and how you can contribute to that goal.
Highlight Your Teamwork Skills: Since the role involves working closely with volunteers and the Shop Manager, make sure to emphasise your ability to collaborate and motivate others. Share examples of how you've successfully worked in a team environment before.
Be Specific About Your Experience: Tailor your application by including specific examples from your past roles that demonstrate your commercial awareness and customer engagement skills. This will help us see how you can drive results in our shop.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Oxfam
✨Know Oxfam Inside Out
Before your interview, make sure you research Oxfam's mission and values. Understand their commitment to ending poverty and how their shops contribute to this goal. This will show your genuine interest in the role and help you connect your personal values with theirs.
✨Showcase Your Team Spirit
As a Deputy Shop Manager, you'll be working closely with volunteers and staff. Prepare examples of how you've successfully motivated teams in the past. Highlight your ability to delegate tasks and create an inclusive environment where everyone feels valued.
✨Demonstrate Commercial Awareness
Be ready to discuss how you can identify new business opportunities for the shop. Think about previous experiences where you've driven sales or improved customer engagement. Showing that you understand retail processes and merchandising will set you apart.
✨Prepare for Real-Life Scenarios
Expect situational questions that assess your problem-solving skills and resilience. Think of times when you've managed conflicting demands or dealt with pressure. Being able to articulate how you sought support and maintained high standards will demonstrate your capability for the role.