Shop Manager in Newtownards

Location: Based in Newtownards

Contract: Permanent

Hours: 35 hours per week

Salary: £24,279.50 per annum + Bonus

Closing date: Sunday 8th February 2026

Department Purpose: To raise funds for Oxfam's work. Promote Oxfam's values through the shop network.

Job Purpose: To manage and develop the shop team; to deliver the agreed shop budget; to maximise the shop's contribution to Oxfam primarily to raise funds and secondarily to promote Oxfam's values.

Essential Job Responsibilities:

• The primary responsibility of a Shop Manager is to maximise sales from all retail activities.
• Assist the District Retail Manager in preparation, achievement and monitoring of shop income and expenditure budgets.
• Be responsible for maximising profitability by:

• Ensuring appropriate levels of stock are available through effective management
• Ensuring sufficient stock is sorted, processed and on the shop floor to meet income targets
• Maintaining high standards of display and merchandising
• Ensuring regular rotation of stock
• Maintaining a realistic, location-appropriate, pricing structure in line with the Oxfam pricing guide

Other:

• Adhere to Oxfam's principles and values and promote gender justice and women’s rights.
• Commitment to equity, diversity, gender, child safety and staff health and wellbeing principles.
• Carry out any other duties within the scope and purpose of the job as required.

Key Competencies:

• Staff and Volunteer Management – Maximises the performance of staff and volunteers through delegating, developing, empowering and providing clarity and direction.
• Making Teams Work – Works in a positive and supportive way with others, making the best use of individual skills and talent, and ensuring that team resources are best applied to achieve the common goal of maximising profitability.
• Communication and Networking – Demonstrates strong interpersonal skills by communicating honestly, openly and with clarity. Tailors communication to the situation or individual and ensures understanding.
• Planning and Organisation – Maximises the effectiveness of all resources through structured planning and organisation. Sets priorities and minimises impact of unplanned events.
• Commercial Ability and Product Knowledge – Identifies and applies the principles for commercial success. Understands and responds to the needs of customers/donors and builds rapport for loyal relationships. Demonstrates knowledge of retail best practice and the charity retail sector.
• Analytical Thinking and Decision Making – Is logical and systematic in approach; seeks alternatives and makes effective decisions.
• Innovation and Change – Brings fresh insight and develops ideas to maximise profit; encourages others to be creative and embrace change.
• Results Driven – Takes ownership for performance with a focus on maximising profit; aims to achieve targets and creates a can-do culture.

Personal Specification:

• Demonstrable experience of retail management including budget and sales analysis, product knowledge and trend awareness, and merchandising.
• Staff Management
• Communication and Networking
• Commercial Ability and Product Knowledge
• Results Driven
• Making Teams Work

Desirable:

• Volunteer management
• A working knowledge of IT/computer skills including Microsoft Office
• Flexibility in working hours including weekends, bank holidays and evenings. Travel may be required for district meetings.
• Eligibility to work in Ireland and UK.

Comments: This is a challenging but rewarding role that requires a dynamic, enthusiastic, flexible manager with excellent retail skills and first-class interpersonal skills. A flexible approach to working hours is required; Saturday working is a requirement of the role. At busy times the shop may be open 7 days a week and late nights as required. Occasional travel within Ireland may be required. The post involves working as part of a team in a busy environment. Flexibility and co-operation with colleagues are essential.

Key Attributes:

• Ability to demonstrate sensitivity to cultural differences and gender issues, and commitment to equal opportunities.
• Openness to learn about gender/gender mainstreaming, women’s rights, and diversity for development work.
• Commitment to Oxfam's safeguarding policies to ensure safety of all who come into contact with Oxfam.

Organisational Values:

• Accountability – We take responsibility for our actions and hold ourselves accountable.
• Empowerment – Everyone involved should feel they can make change happen.
• Inclusiveness – We are open to everyone and embrace diversity.

Statement on Confidentiality: It is crucial that confidential information is kept in strict confidence in line with Oxfam Ireland's policies. Breach may be disciplinary.

Equal Opportunities: Oxfam is an Equal Opportunities employer. We aim to ensure that no staff suffer discrimination on grounds of race, colour, nationality, ethnic origin, religion, gender, age or disability. All staff should apply an equal opportunities approach.

Closing date: Sunday 8th February 2026

Additional Note: Oxfam Ireland is an Equal Opportunities Employer and welcomes applications from all sections of the Community.