At a Glance
- Tasks: Assist in running a vibrant retail store while providing top-notch customer service.
- Company: Join Oxfam Ireland, a leader in promoting social justice and community welfare.
- Benefits: Competitive pay, flexible hours, and the chance to make a difference.
- Other info: Great opportunity for personal growth and teamwork in a supportive environment.
- Why this job: Be part of a mission-driven team that values equity and diversity.
- Qualifications: Retail experience, strong communication skills, and a passion for customer service.
The predicted salary is between 10491 - 10491 € per year.
Based in Newtownards
Permanent contract 15 hours per week
Salary: £10,491 (£13.45 per hour)
Closing date: Sunday 24 May 2026
OXFAM IRELAND
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people, and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
Department Purpose
To raise funds for Oxfam's work and promote Oxfam's values through the shop network.
Job Purpose
To work under the direction of the Shop management team, the Senior Retail Assistant is responsible for assisting with the overall operation of the store, in conjunction with assigned daily tasks, under the supervision of the Shop Manager. The Senior Retail Assistant will assist with sales, merchandising and display, and the daily maintenance of the store ensuring the highest standards of housekeeping and customer service comply fully with Oxfam Ireland policies and procedures.
Job Responsibilities
- Work with the Shop Manager to maximise profitability by actively encouraging customers to purchase merchandise.
- To effectively and efficiently sell all products in the store.
- Keeping on track to meet the weekly/monthly budgets and sales targets.
- Assist in training of new hires.
- Providing excellent customer service.
- Ability to resolve customer service issues.
- Carry out Visual Merchandising.
- Maintain Inventory Control.
- Perform opening and closing procedures.
- Adhere to all Oxfam Ireland policies and procedures.
- Ability to maintain a fun, professional, and friendly environment with staff and customers.
- Complete required paperwork and banking procedures accurately.
- Must be able to work in a team-oriented atmosphere, completing tasks and communicating effectively, both orally and in writing.
- Work in a safe way observing all health and safety guidelines by familiarising yourself with the general health and safety guidelines as directed by the Shop Manager.
- Attend all team meetings contributing fully to team discussions and initiatives.
- Carry out any other ad hoc duties determined by the Shop Manager.
Other
Eager and required to adhere to Oxfam's principles and values as well as the promotion of gender justice and women's rights. Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. Carry out any other duties within the scope and purpose of the job as required.
Personal Specification
Job Requirements
- Essential Relevant experience in a retail environment including customer service focus and a hands-on approach.
- Experience of supervising and motivating a diverse team.
- Excellent customer service skills with an emphasis on selling.
- Excellent communication skills & positive can-do attitude.
- Experience in working as part of a diverse team & ability to work on own initiative.
- Experience or interest in merchandising & good attention to detail.
- Previous experience and understanding of financial procedures including cash handling.
- Excellent interpersonal & communication skills.
- Excellent organisational and administration skills.
- Excellent numeracy skills.
Senior Retail Assistant JBLE1_NI in Newtownards employer: Oxfam Ireland
Oxfam Ireland is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for those passionate about social justice and community impact. With a commitment to employee growth, Oxfam offers training opportunities and encourages team collaboration in a friendly environment, all while working towards meaningful goals in the heart of Newtownards. Join us to be part of a dedicated team that values integrity, diversity, and the welfare of all individuals.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Retail Assistant JBLE1_NI in Newtownards
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Oxfam's values and mission. This will help you align your answers with what they stand for, showing that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of Senior Retail Assistant, especially your customer service skills and teamwork experience.
✨Tip Number 3
Dress the part! When heading to your interview, make sure you look smart and professional. First impressions matter, and showing that you care about your appearance can set a positive tone for the rest of the meeting.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Retail Assistant JBLE1_NI in Newtownards
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Retail Assistant role. Highlight your relevant retail experience and customer service skills, showing us how you align with Oxfam's values.
Showcase Your Team Spirit:Since teamwork is key in this role, share examples of how you've successfully worked in a team before. We want to see your ability to motivate and support others while achieving common goals.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Oxfam Ireland
✨Know Oxfam's Values
Before your interview, take some time to understand Oxfam's mission and values. They place a high priority on integrity and promoting welfare, so be ready to discuss how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely care about their cause.
✨Showcase Your Retail Experience
Be prepared to talk about your previous retail experience in detail. Highlight specific examples where you’ve successfully assisted customers, managed inventory, or contributed to sales targets. Use numbers if possible, like how you helped increase sales by a certain percentage or trained new staff effectively.
✨Demonstrate Team Spirit
Oxfam values teamwork, so share examples of how you’ve worked well in a team environment. Discuss any experiences where you’ve motivated others or resolved conflicts. This will show that you can contribute positively to the shop’s atmosphere and help maintain a fun, professional environment.
✨Prepare for Customer Service Scenarios
Think of potential customer service issues you might face in the role and how you would handle them. Be ready to role-play or discuss these scenarios during the interview. This will demonstrate your problem-solving skills and commitment to providing excellent customer service.
