Volunteering Administration Officer in Belfast

Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

Terms & Conditions

• Location: Hybrid/Retail Outlets Occasional
• Contract type: Permanent
• Hours: 40
• Salary: £28,333
• Reports to: Trading, Volunteer Strategy Manager
• Pre-employment background checks: Any offer of employment with Oxfam Ireland is subject to receipt of satisfactory references, right to work checks, Access NI background checks, and anti-fraud and corruption screening.

Job Purpose

Support the delivery and implementation of the volunteering strategy. Deliver the end-to-end volunteer experience from recruitment to exit. Work to enable consistent and meaningful volunteer experience across Oxfam Ireland. Provide administrative and operational support to volunteering.

Job Responsibilities

• Work closely with the Volunteering Strategy Manager and key stakeholders to monitor, review and report on key performance indicators and agreed objectives.
• Support the development and delivery of impact measures, reporting and data capture to understand the landscape of volunteering and to understand areas for growth and improvement.
• Support the stewardship of volunteers to hand off points with volunteer managers and safety-netting the volunteer experience and compliance, with insight driven improvements through the volunteering Platform (Rosterfy) and volunteering feedback insight.
• Day-to-day running of key volunteer facing infrastructure and systems, including the volunteering platform, onboarding processes & resources, exiting processes.
• Deliver a high-quality volunteering support offer aligned with the volunteering strategy and including the delivery of administrative and customer service volunteer experience and journey activities.
• Act as a first point of contact for queries submitted to the Volunteering inbox, triaging, signposting, and dealing with general queries and correspondence to ensure a quality, professional, consistent, and timely response.
• Support volunteer onboarding and induction activities and volunteer retention initiatives.
• Assist with Thanking & Recognition initiatives and supporting resources/systems.
• Support the work to ensure volunteers learning and development needs are met, ensuring volunteers are fully equipped and engaged for their role and safety netting Oxfam Ireland duty of care and compliance, working in partnership with the relevant teams.
• Support the maintenance of accurate data to help understand progress against operational plans and performance.

Other

Eager and required to adhere to Oxfam's principles and values as well as the promotion of gender justice and women's rights. Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles. Carry out any other duties within the scope and purpose of the job as required.

Personal Specification

Knowledge, Experience & Skills

• Good planning and project management skills, delivering robust plans to achieve targets and objectives set.
• Experience of working collaboratively and establishing positive working relationships with internal and external stakeholders.
• Excellent communication, influencing and negotiating skills.
• Ability to work in a team with a collaborative mindset.
• Ability to maintain monitoring systems, processes and ways of working.
• Ability to manage resources and ensure adherence to policies and procedures.
• Working knowledge of volunteering best practice including legal, compliance and equality as well as emerging issues in all aspects of volunteering.
• Ability to work under pressure to meet tight deadlines.
• Strong commitment to Oxfam's mission and values.
• Eligibility to work in Ireland and UK.

Additional information

This post involves working as part of a team in a busy environment. Staff are required to have a degree of flexibility in their work and attitude, to co-operate with colleagues to ensure the efficient, effective and economic use of Oxfam's resources.

Key Attributes

• Ability to demonstrate sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities.
• Ability to demonstrate an openness and willingness to learn about the application of gender / gender mainstreaming, women's rights, and diversity for all aspects of development work.
• Commitment to Oxfam's safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.

Organisational Values

• Accountability: Our purpose-driven, results-focused approach means we take responsibility for our actions and hold ourselves accountable. We believe that others should also be held accountable for their actions.
• Empowerment: Our approach means that everyone involved with Oxfam, from our staff and supporters to people living in poverty, should feel they can make change happen.
• Inclusiveness: We are open to everyone and embrace diversity. We believe everyone has a contribution to make, regardless of visible and invisible differences.

Statement on Confidentiality

It is crucial that when encountering sensitive and/or confidential information it is maintained in strictest confidence, within the context of Oxfam Ireland's policies and procedures. Failure to do so may be viewed as gross misconduct and may be subject to disciplinary procedure.

Equal Opportunities

Oxfam is an Equal Opportunities employer. We aim to ensure that no staff suffer discrimination on the grounds of race, colour, nationality, ethnic origin, membership of the traveller community, religious belief, political opinion, social class or caste, sexual orientation, HIV & AIDS status, marital status or family situation, gender, age or disability. Oxfam requires all staff to apply an equal opportunities approach and this responsibility rests with all employees and the organisation.