At a Glance
- Tasks: Be the friendly face of Oxfam, handling transactions and providing excellent customer service.
- Company: Join Oxfam, a movement dedicated to creating a fairer world through second-hand treasures.
- Benefits: Gain retail experience, meet like-minded people, and enjoy flexible volunteering hours.
- Other info: Enjoy lunch and travel cost coverage, plus access to training and support.
- Why this job: Make a real difference in your community while learning new skills and having fun.
- Qualifications: No prior experience needed; just bring your reliability and willingness to learn.
The predicted salary is between 12 - 12 € per hour.
Age requirement: This role is only suitable for applicants aged 18 and over. At Oxfam, we are not just selling pre‑loved items and unique finds – we are working together to build a radically better world. By turning pre‑loved treasures into resources, we empower communities worldwide.
As a till volunteer, you will be the friendly face of the shop, handling customer transactions with a smile. You will provide excellent customer service and create a warm, welcoming atmosphere that keeps customers coming back.
Why Oxfam is a good fit for you
- Second‑hand Superhero: In our high street shops, ecommerce hubs and online store, you help create exciting and inspiring collections – retail therapy with a purpose.
- Increase your skills: Build retail experience such as merchandising, customer service and teamwork.
- Find your community: Meet like‑minded people who share a passion for a fairer world.
- Flexibility: A few hours a week can make a big difference.
- More than a charity shop: You join a movement of passionate individuals looking to create a fairer world.
What happens next
The manager will invite you for an initial chat to discuss what you would enjoy doing at the shop. From there you can meet the rest of the volunteer team and join the area that interests you.
Volunteer role
Till Volunteer
Volunteer manager
Shop Manager
Where you’ll be based
Shop
Why we want you
We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community. No prior experience is needed, as we provide full training. If you are open to learning, enjoy working with others and have a passion for helping people, you’ll fit right in. You can use the time in volunteering to gain work experience, meet new people or stay active. By volunteering you will be raising essential funds for Oxfam – whilst learning new skills and meeting incredible people.
What you will be doing
- Undertaking shop‑related tasks agreed with the manager, for example: Chatting with customers and giving great service on the till.
- Selecting, sorting and pricing donated stock.
- Visual merchandising: creating eye‑catching window and in‑store displays.
- Accepting donations from members of the public, speaking to donors and asking a few questions.
- Labeling donations to maximise income following clear instructions.
- Occasional lifting of boxes; we prioritise a safe working environment and provide health and safety training.
The skills you need
- Reliability and punctuality.
- No prior experience needed – full training and support provided.
- A willingness to be part of a team and collaborate effectively.
- A willingness to speak with others and follow instructions.
What's in it for you
- Some lunch and travel costs paid (check with the manager which expenses are covered).
- Access to training and development.
- Confidence building and networking.
- Flexible volunteering schedules that fit your lifestyle.
- Free confidential support from the Retail Trust.
- Possible references for future employers.
Disclaimer
We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to the manager and we can consider possible adjustments. We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, speak to a manager for assistance.
Till Volunteer (Oxfam Fleetville, St Albans) employer: Oxfam International
Oxfam Fleetville is an exceptional employer that not only offers a chance to gain valuable retail experience but also fosters a community of like-minded individuals dedicated to making a positive impact. With flexible volunteering schedules, comprehensive training, and opportunities for personal growth, you will be part of a movement that transforms pre-loved items into vital resources for communities worldwide. Join us in creating a welcoming atmosphere while developing your skills and building connections in the heart of St Albans.
StudySmarter Expert Advice🤫
We think this is how you could land Till Volunteer (Oxfam Fleetville, St Albans)
✨Tip Number 1
Get to know the shop and its mission! Before your chat with the manager, take a moment to understand Oxfam's values and how they impact the community. This will show your genuine interest and help you connect better during your conversation.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of the shop, think about how you can create a welcoming atmosphere. Maybe role-play with a friend or family member to get comfortable with chatting and handling transactions.
✨Tip Number 3
Be ready to share your passion! When you meet the team, don’t hesitate to express why you want to volunteer at Oxfam. Your enthusiasm for making a difference can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right people. Plus, it shows you're tech-savvy and keen to join the Oxfam family. Don’t miss out on this chance to make a positive impact!
We think you need these skills to ace Till Volunteer (Oxfam Fleetville, St Albans)
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and making a difference.
Tailor Your Application:Make sure to highlight any relevant skills or experiences that align with the Till Volunteer role. Even if you don’t have direct experience, think about how your past roles or activities can relate to customer service and teamwork.
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and avoid jargon to ensure your points come across effectively. We appreciate clarity!
Apply Through Our Website:For the best chance of joining our team, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at Oxfam International
✨Know Oxfam's Mission
Before your interview, take some time to understand Oxfam's mission and values. Familiarise yourself with their work in empowering communities and how your role as a Till Volunteer contributes to that. This will show your genuine interest and alignment with their goals.
✨Showcase Your People Skills
As a Till Volunteer, you'll be the friendly face of the shop, so it's crucial to demonstrate your customer service skills. Think of examples from your past experiences where you've successfully interacted with customers or worked in a team. Be ready to share these stories during your interview!
✨Ask Thoughtful Questions
Prepare a few questions to ask the manager about the role and the team. This could be about the types of tasks you’ll be doing or how the team collaborates. It shows you're engaged and eager to learn more about how you can contribute.
✨Emphasise Your Willingness to Learn
Since no prior experience is needed, highlight your openness to learning new skills. Talk about your enthusiasm for gaining retail experience and how you’re looking forward to being part of a team that makes a difference. This attitude will resonate well with the interviewers!
