At a Glance
- Tasks: Be the friendly face of our shop, handling transactions and providing top-notch customer service.
- Company: Join Oxfam, a movement dedicated to creating a fairer world through retail therapy with purpose.
- Benefits: Flexible volunteering hours, training opportunities, and potential references for future jobs.
- Other info: Meet like-minded individuals and grow your confidence in a supportive environment.
- Why this job: Make a real difference in your community while gaining valuable retail experience.
- Qualifications: No prior experience needed; just bring your passion for helping others!
Please note: This role is only suitable for applicants aged 18 and over.
Do you want to make a real difference? At Oxfam, we’re not just selling pre‑loved items and unique finds – we’re working together to build a radically better world. With your help, we will turn pre‑loved treasures into resources that empower communities worldwide. As a till volunteer, you’ll be the friendly face of our shop, handling customer transactions with a smile. You’ll provide top customer service, and help create a warm, welcoming atmosphere that keeps our customers coming back!
Why Oxfam is the perfect opportunity for you:
- Be a Second‑hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, you help create exciting and inspiring collections – retail therapy with a purpose!
- Increase Your Skills: If you have a particular interest, you can build on it to gain valuable retail experience to add to your CV, such as merchandising, customer service, and teamwork.
- Find Your Community: Meet like‑minded people who share your passion for a fairer world.
- Flexibility: We know life gets busy. That’s why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.
Oxfam isn’t just another charity shop. We’re a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!
What happens next? After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you’d like to do in the shop. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!
Volunteer role: More about this role Volunteer manager Shop Manager Where you will be based Shop
Why we want you: We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community. No prior experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in! You have the time to become a volunteer in your community; you might be looking for work experience, the opportunity to meet new people, or keep active. By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.
What you will be doing: Undertaking shop related tasks agreed with the Manager, for example:
- Chatting to customers, giving great service on the till.
- Selecting, sorting, and pricing donated stock.
- Visual merchandising: creating eye‑catching window and in‑store displays.
- Accepting donations from members of the public, speaking to the donors and asking them a few questions.
- Following clear instructions to label donations in order to maximise income.
- This role may include occasionally lifting boxes.
We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.
The skills you need:
- Reliable and on time for your volunteering.
- Full training and support is given for this role – no prior experience required.
- Happy to be part of a team and collaborate effectively with others.
- Happy to speak with other people, and follow instructions to complete a task.
What's in it for you:
- Some lunch and travel costs paid (speak to the Manager first to understand what is covered).
- Access to training and development.
- Grow your confidence and meet new people.
- Flexible volunteering schedules that fit your lifestyle.
- Free confidential support by the Retail Trust.
- Possible references for future employers.
Disclaimer: Additional information: We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to the Manager, and we can consider possible adjustments. We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, please speak to a manager for assistance.
Till Volunteer (Customer Service - Shop Floor - Fulham Road Shop) employer: Oxfam International
Oxfam is an exceptional employer for those looking to make a meaningful impact in their community while gaining valuable retail experience. With a flexible volunteering schedule, comprehensive training, and a supportive work culture, you will not only develop your skills but also connect with like-minded individuals who share your passion for creating a fairer world. Join us at our Fulham Road shop and become part of a movement that transforms pre-loved items into resources that empower communities globally.
StudySmarter Expert Advice🤫
We think this is how you could land Till Volunteer (Customer Service - Shop Floor - Fulham Road Shop)
✨Tip Number 1
Get to know the shop! Before your initial chat, pop into the Oxfam shop on Fulham Road. Familiarise yourself with the layout and the vibe. This will help you feel more comfortable and show the manager that you're genuinely interested.
✨Tip Number 2
Be yourself during the chat! The manager wants to see your personality shine through. Share your passion for helping others and how you can contribute to creating a welcoming atmosphere for customers.
✨Tip Number 3
Ask questions! Show your enthusiasm by asking about the team, the training you'll receive, and how you can get involved in different areas of the shop. It’s a great way to demonstrate your eagerness to learn and grow.
✨Tip Number 4
Follow up after your chat! A quick thank-you message to the manager can go a long way. It shows your appreciation for their time and keeps you fresh in their mind as they consider volunteers.
We think you need these skills to ace Till Volunteer (Customer Service - Shop Floor - Fulham Road Shop)
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for making a difference and your enthusiasm for customer service.
Tailor Your Application:Make sure to highlight any relevant skills or experiences that relate to the Till Volunteer role. Even if you don’t have direct experience, think about times you've worked in a team or helped others – it all counts!
Keep It Clear and Concise:We appreciate a straightforward application. Stick to the point and make sure your answers are easy to read. This helps us get a quick sense of who you are and what you can bring to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people and helps us keep track of all the amazing volunteers wanting to join us.
How to prepare for a job interview at Oxfam International
✨Know Oxfam's Mission
Before your chat, take some time to understand Oxfam's mission and values. This will help you connect with the team and show that you're genuinely interested in making a difference in the community.
✨Show Your Customer Service Skills
Think of examples from your past experiences where you've provided excellent customer service. Even if it's not from a retail background, any situation where you've helped others will work. Be ready to share these stories!
✨Be Friendly and Approachable
As a till volunteer, you'll be the friendly face of the shop. Practice your smile and think about how you can create a warm atmosphere. Being personable and approachable will go a long way in making a great impression.
✨Ask Questions
Prepare a few questions to ask the manager during your initial chat. This shows your enthusiasm and willingness to learn. You might ask about the types of tasks you'll be doing or how the team collaborates on projects.
