At a Glance
- Tasks: Be the friendly face of Oxfam, handling transactions and providing excellent customer service.
- Company: Join Oxfam, a movement dedicated to creating a fairer world through second-hand treasures.
- Benefits: Gain retail experience, meet like-minded people, and enjoy flexible volunteering hours.
- Other info: Enjoy lunch and travel cost coverage, plus access to training and support.
- Why this job: Make a real difference in your community while learning new skills and having fun.
- Qualifications: No experience needed; just bring your reliability and willingness to learn.
The predicted salary is between 12 - 12 € per hour.
Age requirement: This role is only suitable for applicants aged 18 and over. At Oxfam, we are not just selling pre‑loved items and unique finds – we are working together to build a radically better world. By turning pre‑loved treasures into resources, we empower communities worldwide.
As a till volunteer, you will be the friendly face of the shop, handling customer transactions with a smile. You will provide excellent customer service and create a warm, welcoming atmosphere that keeps customers coming back.
Why Oxfam is a good fit for you:
- Second‑hand Superhero: In our high street shops, ecommerce hubs and online store, you help create exciting and inspiring collections – retail therapy with a purpose.
- Increase your skills: Build retail experience such as merchandising, customer service and teamwork.
- Find your community: Meet like‑minded people who share a passion for a fairer world.
- Flexibility: A few hours a week can make a big difference.
- More than a charity shop: You join a movement of passionate individuals looking to create a fairer world.
What happens next:
The manager will invite you for an initial chat to discuss what you would enjoy doing at the shop. From there you can meet the rest of the volunteer team and join the area that interests you.
Volunteer role: Till Volunteer
Volunteer manager: Shop Manager
Where you’ll be based: Shop
Why we want you:
We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community. No prior experience is needed, as we provide full training. If you are open to learning, enjoy working with others and have a passion for helping people, you’ll fit right in. You can use the time in volunteering to gain work experience, meet new people or stay active. By volunteering you will be raising essential funds for Oxfam – whilst learning new skills and meeting incredible people.
What you will be doing:
- Undertaking shop‑related tasks agreed with the manager, for example:
- Chatting with customers and giving great service on the till.
- Selecting, sorting and pricing donated stock.
- Visual merchandising: creating eye‑catching window and in‑store displays.
- Accepting donations from members of the public, speaking to donors and asking a few questions.
- Labeling donations to maximise income following clear instructions.
- Occasional lifting of boxes; we prioritise a safe working environment and provide health and safety training.
The skills you need:
- Reliability and punctuality.
- No prior experience needed – full training and support provided.
- A willingness to be part of a team and collaborate effectively.
- A willingness to speak with others and follow instructions.
What's in it for you:
- Some lunch and travel costs paid (check with the manager which expenses are covered).
- Access to training and development.
- Confidence building and networking.
- Flexible volunteering schedules that fit your lifestyle.
- Free confidential support from the Retail Trust.
- Possible references for future employers.
Disclaimer: We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to the manager and we can consider possible adjustments. We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, speak to a manager for assistance.
Till Volunteer (Oxfam Fleetville, St Albans) employer: Oxfam International
Oxfam Fleetville in St Albans is an exceptional employer, offering a unique opportunity to contribute to a meaningful cause while gaining valuable retail experience. As a Till Volunteer, you will be part of a supportive community that values flexibility and personal growth, with access to training and networking opportunities. Join us in creating a welcoming atmosphere for customers and making a positive impact in the world through your volunteer work.
StudySmarter Expert Advice🤫
We think this is how you could land Till Volunteer (Oxfam Fleetville, St Albans)
✨Tip Number 1
Get to know Oxfam and its mission! Before your chat with the manager, do a bit of research on what Oxfam stands for. This will help you show your passion for their cause and make a great impression.
✨Tip Number 2
Practice your customer service skills! Since you'll be the friendly face of the shop, think about how you can create a welcoming atmosphere. Maybe role-play with a friend or family member to get comfortable chatting with customers.
✨Tip Number 3
Be ready to share your availability! Oxfam values flexibility, so think about how many hours you can commit each week. Being clear about your schedule will help the manager find the best fit for you in the team.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right people. Plus, it shows you're serious about joining the Oxfam family and making a difference in your community.
We think you need these skills to ace Till Volunteer (Oxfam Fleetville, St Albans)
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping others and making a difference.
Highlight Your Skills:Even if you don’t have prior experience, think about any skills you have that could be relevant. Whether it’s customer service, teamwork, or just being friendly, make sure to mention them!
Follow Instructions:Make sure to read the application instructions carefully. If there are specific questions or sections to fill out, follow them closely. It shows us you can pay attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and get you started on this exciting journey with Oxfam!
How to prepare for a job interview at Oxfam International
✨Know Oxfam's Mission
Before your interview, take some time to understand Oxfam's mission and values. Familiarise yourself with their work in empowering communities and how your role as a Till Volunteer contributes to that. This will show your genuine interest and alignment with their goals.
✨Showcase Your People Skills
As a Till Volunteer, you'll be the friendly face of the shop. Prepare examples of how you've provided excellent customer service in the past, even if it's from informal settings. Highlight your ability to create a warm atmosphere and engage with customers.
✨Be Ready to Discuss Teamwork
Oxfam values collaboration, so think about times when you've worked effectively in a team. Be prepared to share specific examples that demonstrate your reliability and willingness to support others, as this is key for a successful volunteer experience.
✨Ask Thoughtful Questions
At the end of your interview, don’t hesitate to ask questions! Inquire about the training process, the team dynamics, or how you can make a positive impact in the shop. This shows your enthusiasm and commitment to being an active part of the Oxfam community.
