At a Glance
- Tasks: Be the friendly face of our shop, handling transactions and providing excellent customer service.
- Company: Join Oxfam, a movement dedicated to creating a fairer world through retail therapy with purpose.
- Benefits: Flexible volunteering hours, training opportunities, and some lunch and travel costs covered.
- Other info: Comprehensive training provided, with a focus on a safe and inclusive environment.
- Why this job: Make a real difference while gaining valuable retail experience and meeting like-minded people.
- Qualifications: No prior experience needed; just bring your passion for helping others and teamwork.
Please note: This role is only suitable for applicants aged 18 and over.
Do you want to make a real difference? At Oxfam, we’re not just selling pre‑loved items and unique finds – we’re working together to build a radically better world. With your help, we will turn pre‑loved treasures into resources that empower communities worldwide.
As a till volunteer, you’ll be the friendly face of our shop, handling customer transactions with a smile. You’ll provide top customer service, and help create a warm, welcoming atmosphere that keeps our customers coming back!
Why Oxfam is the perfect opportunity for you:
- Be a Second‑hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, you help create exciting and inspiring collections – retail therapy with a purpose!
- Increase Your Skills: If you have a particular interest, you can build on it to gain valuable retail experience to add to your CV, such as merchandising, customer service, and teamwork.
- Find Your Community: Meet like‑minded people who share your passion for a fairer world.
- Flexibility: We know life gets busy. That’s why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.
Oxfam isn’t just another charity shop. We’re a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!
What happens next?
After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you’d like to do in the shop. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!
Volunteer role:
More about this role
- Volunteer manager
- Shop Manager
Where you will be based: Shop
Why we want you:
We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community. No prior experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!
You have the time to become a volunteer in your community; you might be looking for work experience, the opportunity to meet new people, or keep active. By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.
What you will be doing:
- Undertaking shop related tasks agreed with the Manager, for example: Chatting to customers, giving great service on the till.
- Selecting, sorting, and pricing donated stock.
- Visual merchandising: creating eye‑catching window and in‑store displays.
- Accepting donations from members of the public, speaking to the donors and asking them a few questions.
- Following clear instructions to label donations in order to maximise income.
- This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.
The skills you need:
- Reliable and on time for your volunteering.
- Full training and support is given for this role – no prior experience required.
- Happy to be part of a team and collaborate effectively with others.
- Happy to speak with other people, and follow instructions to complete a task.
What's in it for you:
- Some lunch and travel costs paid (speak to the Manager first to understand what is covered).
- Access to training and development.
- Grow your confidence and meet new people.
- Flexible volunteering schedules that fit your lifestyle.
- Free confidential support by the Retail Trust.
- Possible references for future employers.
Disclaimer:
Additional information: We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to the Manager, and we can consider possible adjustments. We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, please speak to a manager for assistance.
Till Volunteer (Customer Service - Shop Floor - Fulham Road Shop) in London employer: Oxfam International
Oxfam is an exceptional employer that empowers individuals to make a meaningful impact in their community while gaining valuable retail experience. With a flexible volunteering schedule, comprehensive training, and a supportive work culture, you will not only develop new skills but also connect with like-minded people who share your passion for creating a fairer world. Join us at our Fulham Road shop and be part of a movement dedicated to turning pre-loved treasures into resources that uplift communities globally.
StudySmarter Expert Advice🤫
We think this is how you could land Till Volunteer (Customer Service - Shop Floor - Fulham Road Shop) in London
✨Tip Number 1
Get to know the shop and its vibe before you apply! Pop in for a chat with the team, check out the displays, and see how they interact with customers. This will help you feel more confident when you do apply through our website.
✨Tip Number 2
When you get that initial chat, be yourself! Share your passion for helping others and any relevant experiences, even if they’re not directly related to retail. We love hearing about what makes you tick!
✨Tip Number 3
Show enthusiasm during your volunteering! Whether it’s chatting with customers or sorting donations, a positive attitude goes a long way. It’ll not only make your experience enjoyable but also impress the team!
✨Tip Number 4
Don’t forget to network! Connect with fellow volunteers and staff. They can offer tips, share experiences, and might even help you land future opportunities. Plus, you’ll be building a community of like-minded people!
We think you need these skills to ace Till Volunteer (Customer Service - Shop Floor - Fulham Road Shop) in London
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for making a difference and how you can contribute to our shop.
Tailor Your Application:Make sure to read the job description carefully and highlight any relevant skills or experiences you have. Whether it’s customer service or teamwork, show us how you fit into the role of a Till Volunteer!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and avoid jargon to make it easy for us to understand your motivations and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and helps us get to know you better!
How to prepare for a job interview at Oxfam International
✨Be Yourself
When you meet the manager for that initial chat, just be yourself! They’re looking for friendly, reliable individuals who want to make a difference. Show your passion for helping others and let your personality shine through.
✨Know Oxfam's Mission
Familiarise yourself with Oxfam’s mission and values. Understanding their commitment to creating a fairer world will help you connect with the team and demonstrate your enthusiasm for the role. It shows you care about more than just volunteering.
✨Prepare Questions
Think of a few questions to ask during your chat. This could be about the shop’s operations, the volunteer team, or how you can contribute. It shows you’re engaged and eager to learn, which is exactly what they’re looking for!
✨Show Your Team Spirit
Since teamwork is key in this role, highlight any experiences where you’ve worked well with others. Whether it’s in school, previous volunteering, or even group projects, sharing these stories will help illustrate that you’re a great fit for the team.
