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- Tasks: Lead a team of volunteers to ensure smooth shop operations and customer service.
- Company: Join Oxfam, a movement dedicated to creating a fairer world through retail.
- Benefits: Gain valuable retail experience, flexible hours, and potential references for future jobs.
- Why this job: Make a real difference in your community while developing new skills and meeting like-minded people.
- Qualifications: No prior experience needed; just bring your passion and reliability!
- Other info: Comprehensive training provided, with a focus on safety and inclusivity.
The predicted salary is between 10 - 13 £ per hour.
Please note: This role is only suitable for applicants aged 18 and over.
Do you want to make a real difference? At Oxfam, we’re not just selling pre-loved items and unique finds – we’re working together to build a radically better world. With your help, we will turn pre-loved treasures into resources that empower communities worldwide.
By undertaking this role you will be enabling the shop to open for trading and close up, supervise and lead other volunteers in undertaking tasks and duties that enable the smooth running of the shop, and support the management team in task management.
Here’s why Oxfam is the perfect opportunity for you:
- Be a Second‑hand Superhero: In our high street shops, Ecommerce Hubs and Online Shop, people like you help create exciting and inspiring collections – retail therapy with a purpose!
- Increase Your Skills: If you have a particular interest, you can build on it to gain valuable retail experience to add to your CV, such as supervising a team, customer service, and teamwork.
- Find Your Community: Meet like‑minded people who share your passion for a fairer world.
- Flexibility: We know life gets busy. That’s why we offer flexible volunteering options. A few hours a week is all it takes to make a big difference.
Oxfam isn’t just another charity shop… We’re a movement of passionate individuals working to create a fairer world, and we’d love you to be a part of it!
What happens next? After you apply, the manager will ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what you’d like to do in the shop. From there, you can meet the rest of the volunteer team and get involved with whatever area of the shop takes your interest!
More about this role:
- Volunteer role: Shift Lead Volunteer
- Volunteer manager: Shop Manager
- Where you will be based: Shop
Why we want you: We’re seeking friendly, reliable individuals aged 18 or over who want to make a difference in their community by helping their local Oxfam shop to stay open for as long possible. We need people to open and close the shop, and ensure volunteers know what tasks to undertake so the shop can run smoothly. No prior experience is needed, as we provide full training. If you’re open to learning, enjoy working with others, and have a passion for helping people, you’ll fit right in!
You have the time to become a volunteer in your community; you might be looking for work experience, the opportunity to meet new people, or keep active. By volunteering with us in one of our amazing retail spaces you will be raising essential funds for Oxfam – all whilst learning new skills and meeting some incredible people.
What you will be doing:
- Undertaking shop related tasks agreed with the Manager, for example:
- Opening or closing the shop.
- Ensuring that the shop is ready to trade or cashing up at the end of trade.
- Allocating tasks to members of the volunteer team.
- Selecting, sorting, and pricing donated stock.
- Chatting to customers, giving great service on the till.
- Researching valuable and vintage stock.
- Visual merchandising: creating eye‑catching window and in‑store displays.
- Photographing and listing items for the online shop.
This role may include occasionally lifting boxes. We prioritise a safe working environment and provide comprehensive health and safety training to all volunteers.
The skills you need:
- We ask that you are reliable and on time for your volunteering.
- Full training and support is given for this role – no prior experience is required.
- Happy to be part of a team and collaborate effectively with others.
- Confident communicator.
What’s in it for you:
- Some lunch and travel costs paid (speak to the Manager first to understand what is covered).
- Access to training and development.
- Grow your confidence and meet new people.
- Flexible volunteering schedules that fit your lifestyle.
- Free confidential support by the Retail Trust.
- Possible references for future employers.
Disclaimer: Additional information: We warmly welcome everyone to apply and are dedicated to creating an inclusive and diverse environment. If you have any particular needs, please talk to the Manager, and we can consider possible adjustments. We conduct ID checks for all volunteers and require one reference upon application. If you have any difficulties providing a reference, please speak to a manager for assistance.
7a Market Place, Hitchin, Hertfordshire, SG5 1DR, United Kingdom
Shift Lead Volunteer (Hitchin) employer: Oxfam International
Contact Detail:
Oxfam International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead Volunteer (Hitchin)
✨Tip Number 1
Get to know the shop and its vibe before you apply! Pop in for a chat with the team, see how they operate, and show your enthusiasm. This way, you’ll have a better idea of what to expect and can tailor your approach when you do apply.
✨Tip Number 2
When you get that initial chat, be yourself! Share your passion for helping others and your interest in retail. It’s not an interview, so relax and let your personality shine through – they want to see if you’re a good fit for the team!
✨Tip Number 3
Show your commitment by being reliable and punctual. Oxfam values individuals who can help keep the shop running smoothly, so make sure you demonstrate that you’re someone they can count on from day one.
✨Tip Number 4
Don’t forget to ask questions during your initial chat! This shows your interest and helps you understand what’s expected. Plus, it’s a great way to find out how you can contribute to the team and make a real difference in the community.
We think you need these skills to ace Shift Lead Volunteer (Hitchin)
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to know who you are and what makes you tick. Don’t be afraid to share your passion for making a difference – it’s what we’re all about!
Tailor Your Application: Make sure to read the job description carefully and highlight any relevant skills or experiences you have. Whether it's teamwork or customer service, show us how you can contribute to our mission at Oxfam!
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and avoid jargon. This helps us understand your points quickly and makes a great impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Oxfam International
✨Know Your Oxfam
Before your chat, take some time to research Oxfam and its mission. Understand their values and how they contribute to the community. This will show your genuine interest in the role and help you connect with the team.
✨Show Your Team Spirit
As a Shift Lead Volunteer, you'll be working closely with others. Be ready to share examples of how you've collaborated in the past or how you can support a team. Highlighting your teamwork skills will make you stand out!
✨Be Ready to Learn
Oxfam provides full training, so don’t worry if you lack experience. Emphasise your willingness to learn new skills and adapt to different tasks. This attitude is key for a volunteer role where flexibility is essential.
✨Bring Your Passion
Let your enthusiasm for making a difference shine through! Share why you want to volunteer at Oxfam and how you can contribute to their mission. A positive attitude can go a long way in making a great impression.
