At a Glance
- Tasks: Be the friendly voice for customers, handling orders and queries daily.
- Company: A dynamic pharmaceutical hardware distributor with a focus on exceptional service.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Enjoy a varied role where every day brings new challenges.
- Why this job: Join a passionate team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25185 - 30000 £ per year.
The
Company: A well established, owner managed pharmaceutical hardware distributer based on Milton Park.
They are small team of exceptionally knowledgeable individuals; all focussed on delivering a 'best in class' service to their ever expanding customer base.
They compete with international organisations and what sets them apart is the service and support offered to their customers.
The
Role: Reporting to the Customer Service Manager this role combines being the first point of contact for Customers over email and telephone, whether placing orders, helping with product queries or directing them to colleagues for technical support.
This is a broad and varied position where no two days are ever the same.
Duties include: Building and maintaining effective customer relationships by handling enquiries, orders, and ongoing communications.
Processing customer orders and purchase orders to suppliers.
Picking, packing, and dispatch of goods to customers across the UK and Ireland, utilising the appropriate shipping method and preparing accurate documentation.
Liaising with suppliers, couriers, and freight agents day-to-day, maintaining good working relationships and resolving any issues to keep the flow of goods running smoothly.
Upholding quality and compliance standards, ensuring working practices remain clear and consistent.
Customer Service Executive employer: Oxby Recruitment Ltd
As a leading provider in the catering and hospitality industry, this company offers a dynamic work environment where quality service and products are paramount. Employees benefit from a supportive culture that prioritises teamwork and personal development, with ample opportunities for growth and training. Located conveniently for those in Thame, Wheatley, Bicester, and Aylesbury, the company fosters a hands-on approach, making it an ideal workplace for motivated individuals seeking meaningful employment.
