At a Glance
- Tasks: Provide excellent customer service and manage order processing in a dynamic team.
- Company: A thriving business serving the catering and hospitality industry.
- Benefits: Competitive salary, 24 days holiday, pension, and full training provided.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a friendly team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or administration with a keen eye for detail.
The Company is a successful business that provides a vast range of products primarily to the catering and hospitality industry, whose core to its continued success is the quality of service and products they offer. Please note due to the location, you will require your own transport - commutable from Thame, Wheatley, Bicester, Aylesbury and surrounds.
The Role involves being part of a busy team, where you are primarily responsible for providing a friendly, upbeat and professional customer experience. Key duties of this Customer Service Administrator include:
- Liaising with Customers regarding the progress of orders.
- General customer order enquiries and returns.
- Using the business system to record information.
- Processing orders on the business systems within the agreed timescales.
- Setting up new customer accounts.
- Dealing with delivery issues and liaising with our nominated couriers.
- Complaint Handling.
Other duties include general administration, covering the telephones, and supporting other departments as required.
About You: Previous experience within a customer service/administrator/order processing role is essential. You should have a high standard of accuracy, the ability to perform well in a busy office environment, and be reliable with a sense of responsibility. Enthusiasm, flexibility, and the desire to succeed are important. You should also have the ability to work independently and as part of a team.
The Package includes a salary of £26-27k DOE, working Monday to Friday from 8:30am to 5:00pm. Full training is provided on systems and products. Benefits include 24 days holiday plus public holidays (increasing with length of service up to a max of 28 days), a Company Sick Pay Scheme, Pension, and on-site parking.
Administrator employer: Oxby Recruitment Ltd
Join a thriving company that values quality service and products in the catering and hospitality industry. With a supportive work culture, you will enjoy comprehensive training, generous holiday allowances, and opportunities for personal growth within a small, dynamic team. Located conveniently for those commuting from Thame, Wheatley, Bicester, and Aylesbury, this role offers a rewarding environment where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially how they cater to the hospitality industry. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing a friendly and professional experience, think of scenarios where you’ve handled customer queries or complaints effectively. We want you to shine when discussing your past experiences!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insights about the company culture and the team dynamics. They might even give you tips on what the hiring managers are looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service or administration roles, and don’t forget to showcase your accuracy and reliability!
Craft a Friendly Cover Letter:Your cover letter is your chance to show off your personality! Keep it upbeat and professional, just like the role requires. Mention why you’re excited about joining the team and how you can contribute to their success.
Showcase Your Skills:In your application, emphasise your ability to handle complaints and process orders efficiently. Use examples from your past experiences to demonstrate how you’ve excelled in busy environments and supported your team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get to know you better!
How to prepare for a job interview at Oxby Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understanding their core values and the services they provide will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing a friendly and professional customer experience, prepare examples from your past experiences where you've excelled in customer service. Think about specific situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Your Organisational Skills
As an Administrator, you'll need to juggle multiple tasks. Be ready to discuss how you manage your time and prioritise tasks effectively. You could even mention any tools or methods you use to stay organised, which will highlight your ability to thrive in a busy office environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or the company's future plans. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
