At a Glance
- Tasks: Join a dynamic team to handle customer enquiries and support operations.
- Company: Fast-growing marketing support business with modern offices in Marlow.
- Benefits: Competitive salary, hybrid working, health cash plan, and career development.
- Other info: Enjoy a vibrant workplace culture with exciting rewards and recognition.
- Why this job: Kickstart your career in a supportive environment with real growth potential.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26000 - 28000 £ per year.
The Company
A fast paced successful business who provides targeted marketing support across various industries and who are continuing to grow across multiple platforms.
This is a great opportunity to start a successful career within a progressive business that offers future career growth.
Modern offices in Marlow with parking on site.
The Role
We’re recruiting a
Customer Support Coordinator to join a busy, customer-focused team. This role covers a broad mix of customer interaction, operational admin support, and account coordination responsibilities.
You’ll handle incoming enquiries across phone, email, and live chat, providing prompt assistance and ensuring customer requests and orders are completed efficiently.
Alongside client communication, you’ll support the wider team with administrative and organisational tasks that help keep daily processes on track.
The position plays an important part in maintaining smooth operations while contributing to a positive customer experience and supporting wider business objectives.
- Handle high amount of inbound customer calls, emails, and live chat enquiries.
- Process bookings, orders, and service requests.
- Support customers throughout the order process.
- Respond to sales enquiries and pass leads to the Sales team.
- Prepare confirmations, delivery details, and reports.
- Maintain accurate CRM records, including Hub Spot.
- Assist with invoicing, reporting, and admin tasks.
- Liaise with internal teams and external suppliers.
- Support onboarding, shared inboxes, and general administration.
About You
This is a busy role which will suit a confident, proactive individual who thrives in a dynamic environment. Key skills and attributes required:
- Excellent communication skills – phone and email.
- Ability to manage multiple tasks and deadlines in a busy environment.
- Excellent attention to detail, especially with data, emails, and documentation.
- Proactive, organised, and comfortable taking ownership of tasks.
- Strong team player with a positive, collaborative attitude.
- At least 1 year of customer service, client-facing or administrative experience
- Able to confidently use Microsoft Office, especially Excel (ideally pivot tables and lookups – not essential though if you are a quick learner).
- The Package
- Basic salary £26-28k DOE, plus annual bonus scheme.
- Hybrid working once trained.
- Company Pension.
- Long service rewards: both financial and leave-based.
- Health cash plan, Life assurance scheme, Critical Illness cover.
- Access to a prestige benefits and rewards portal.
- Career development opportunities.
- Employee Assistance Programme.
Customer Service Administrator in Marlow employer: Oxby Recruitment Ltd Careers
Join a thriving company that prioritises quality service and products in the catering and hospitality industry. With a strong emphasis on employee development, you will find ample opportunities for growth while working in a supportive and dynamic environment. Located conveniently for those commuting from Thame, Wheatley, Bicester, and Aylesbury, this role offers a hands-on approach to leadership in a well-organised warehouse setting.
Contact Details:
Oxby Recruitment Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Marlow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oxby Recruitment Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oxby Recruitment Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Marlow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oxby Recruitment Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Oxby Recruitment Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oxby Recruitment Ltd Careers!
How to prepare for a job interview at Oxby Recruitment Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
