At a Glance
- Tasks: Manage your own portfolio of B2B clients and deliver top-notch service.
- Company: Fast-paced, successful business with a professional Account Management team.
- Benefits: Hybrid working, competitive salary, bonus potential, and career progression.
- Other info: Enjoy flexible hours and a supportive work environment.
- Why this job: Join a dynamic team and make a real impact on client relationships.
- Qualifications: Customer service experience preferred; must be proactive and a problem solver.
The predicted salary is between 31500 - 38500 £ per year.
The Company
A fast paced, successful business are looking for a tenacious, driven customer focussed individual to join a professional busy Account Management team.
Please note this role is hybrid working with 2 days per week in the office in
Marlow. This is 12 month fixed term contract.
The Role
A busy role managing your own portfolio of B2B Clients, ensuring everything runs smoothly and within set SLA’s, allowing the client to continue to choose the business as their product of choice within the market.
Responsibilities include, but are not limited to
- Managing your own portfolio of clients.
- Delivering first class service at all times.
- Pre-empt and deal with any issues that arise.
- Manage all back office admin for the client.
- Provide reporting and forecasting to help the client understand how their account is performing, mostly via Excel.
- Updating details via internal CRM System.
About You
- Office based Customer Service experience - ideally B2B, but not essential if you are willing to learn!
- Proactive, Assertive and Tenacious.
- Driven and passionate.
- A problem solver.
- Able to use CRM systems and MS Office.
- Ideally able to use functions in Excel such as pivot tables.
- Excellent communicator.
- Strong team player.
- Other
- Shift Pattern: Mon-Fri; 8:30-17:00/ 9:00-17:30/ 9:30-18:00
- Hybrid working: 2 days in the office in Marlow, 3 days at home.
- Opportunity to earn an additional 10% as an annual bonus
- Progression available within the business
- Parking available
Account Manager in High Wycombe employer: Oxby Recruitment Ltd Careers
Join a thriving company that prioritises quality service and products in the catering and hospitality industry. With a strong emphasis on employee development, you will find ample opportunities for growth while working in a supportive and dynamic environment. Located conveniently for those commuting from Thame, Wheatley, Bicester, and Aylesbury, this role offers a hands-on approach to leadership in a well-organised warehouse setting.
Contact Details:
Oxby Recruitment Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in High Wycombe
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Oxby Recruitment Ltd Careers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Oxby Recruitment Ltd Careers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Account Manager in High Wycombe
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Oxby Recruitment Ltd Careers.
How to prepare for a job interview at Oxby Recruitment Ltd Careers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Oxby Recruitment Ltd Careers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Oxby Recruitment Ltd Careers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
