At a Glance
- Tasks: Be the go-to person for customer enquiries, ensuring top-notch service and support.
- Company: Aylesbury-based company known for excellent products and customer service.
- Benefits: Competitive salary, generous benefits, and hybrid working options.
- Other info: Full-time role with flexible hours and opportunities for growth.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Customer service or sales experience is essential; strong communication skills a must.
The predicted salary is between 23700 - 25000 £ per year.
A successful business whose product is as great as their customer service! Based in Aylesbury, but offering hybrid working, we have a great opportunity for an enthusiastic customer service specialist to join them on a full time, permanent basis. Offering hybrid working with one day per week in the office (Wednesday) if local, or fully remote if further away. Ideally looking to start on 13 May 2025.
The Role
- You will be the first point of contact for all incoming enquiries on the phone and via email.
- Providing an answer at first touch or escalating if needed, all whilst delivering the highest level of service ensuring the brand reputation is upheld.
- Answer calls within set SLA's.
- Handle all retention and renewal, breeders, requesting information for claims and underwriting of new policy applications.
- Objection handling including but not limited to; policy cancellations, premium increases, claims decisions.
- Deal with enquiries on phone and email, including renewals and claim enquiries.
- Update customer details online.
- Ensure enquiries are dealt with in set SLA's.
About You
- We are looking for customer focussed individuals who are passionate about the customer experience.
- Customer retentions OR sales experience - essential.
- Excellent telephone manner.
- Able to manage multiple enquiries.
- Can think on your feet and problem solve.
- Able to listen and negotiate to provide a solution.
- Have empathy when dealing with difficult calls.
Other
- Mon - Fri, 36 hours per week on a shift pattern between 9am - 6pm.
- £23,700 - £25,000 basic salary plus realistic OTE of £30k.
- Generous benefits package.
Remote Customer Retentions Specialist - Insurance in Newtownabbey employer: Oxby & Parke Recruitment
Join a thriving company in Aylesbury that prioritises exceptional customer service and employee satisfaction. With a hybrid working model, you can enjoy the flexibility of remote work while still being part of a supportive team culture that values your growth and development. Benefit from a competitive salary, generous benefits package, and the opportunity to make a meaningful impact in customer retention.
Contact Details:
Oxby & Parke Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Retentions Specialist - Insurance in Newtownabbey
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle objections or difficult calls. Having a few strategies up your sleeve will show that you can think on your feet and provide solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Customer Retentions Specialist - Insurance in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your customer service and retention experience, as well as any relevant achievements that show how you can contribute to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and explain why you're the perfect fit for the role. Don’t forget to mention your ability to handle objections and provide solutions.
Showcase Your Communication Skills:Since you'll be dealing with customers over the phone and via email, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would interact with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Oxby & Parke Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Scenarios
Since this role involves handling customer enquiries and objections, think about potential scenarios you might face. Prepare examples from your past experience where you successfully managed difficult calls or retained customers. This will demonstrate your problem-solving skills and ability to empathise.
✨Practice Your Telephone Manner
As you'll be the first point of contact for customers, having a great telephone manner is crucial. Practice speaking clearly and confidently. You could even do mock calls with a friend to get comfortable with handling various types of enquiries.
✨Showcase Your Customer Focus
During the interview, highlight your passion for customer service. Share specific examples of how you've gone above and beyond for customers in the past. This will reinforce your fit for the role and align with the company's commitment to excellent customer experiences.
