At a Glance
- Tasks: Be the first point of contact for customer enquiries via phone and email.
- Company: Aylesbury-based company known for excellent customer service and hybrid working.
- Benefits: Competitive salary, generous benefits, and flexible remote work options.
- Other info: Full-time role with a supportive environment and opportunities for growth.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Customer service or sales experience is essential; strong communication skills required.
The predicted salary is between 23700 - 25000 £ per year.
A successful business whose product is as great as their customer service! Based in Aylesbury, but offering hybrid working, we have a great opportunity for an enthusiastic customer service specialist to join them on a full time, permanent basis. Offering hybrid working with one day per week in the office (Wednesday) if local, or fully remote if further away. Ideally looking to start on 13 May 2025.
The Role
- You will be the first point of contact for all incoming enquiries on the phone and via email.
- Providing an answer at first touch or escalating if needed, all whilst delivering the highest level of service ensuring the brand reputation is upheld.
- Answer calls within set SLA's.
- Handle all retention and renewal, breeders, requesting information for claims and underwriting of new policy applications.
- Objection handling including but not limited to; policy cancellations, premium increases, claims decisions.
- Deal with enquiries on phone and email, including renewals and claim enquiries.
- Update customer details online.
- Ensure enquiries are dealt with in set SLA's.
About You
- We are looking for customer focussed individuals who are passionate about the customer experience.
- Customer retentions OR sales experience - essential.
- Excellent telephone manner.
- Able to manage multiple enquiries.
- Can think on your feet and problem solve.
- Able to listen and negotiate to provide a solution.
- Have empathy when dealing with difficult calls.
Other
- Mon - Fri, 36 hours per week on a shift pattern between 9am - 6pm.
- £23,700 - £25,000 basic salary plus realistic OTE of £30k.
- Generous benefits package.
Remote Customer Retentions Specialist - Insurance in Middlesbrough employer: Oxby & Parke Recruitment
Join a thriving company in Aylesbury that prioritises exceptional customer service and employee satisfaction. With a hybrid working model, you can enjoy the flexibility of remote work while still being part of a supportive team culture that values your growth and development. Benefit from a competitive salary, generous benefits package, and the opportunity to make a meaningful impact in customer retention.
Contact Details:
Oxby & Parke Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Retentions Specialist - Insurance in Middlesbrough
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer scenarios and objections.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle difficult calls or objections. Have a few examples ready that showcase your problem-solving skills and empathy – these are key in customer retention roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Customer Retentions Specialist - Insurance in Middlesbrough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your customer service experience, especially in retention or sales, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the vibe we love at StudySmarter.
Showcase Your Communication Skills:Since you'll be handling enquiries over the phone and via email, make sure your application showcases your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our company culture. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Oxby & Parke Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Scenarios
Since you'll be handling customer retention and dealing with objections, think of examples from your past experience where you've successfully managed difficult calls or resolved customer issues. Practising these scenarios can help you articulate your problem-solving skills during the interview.
✨Showcase Your Empathy
Empathy is key in customer service roles. Be ready to discuss how you’ve handled tough situations with customers in the past. Highlight your ability to listen actively and provide solutions that cater to their needs, as this aligns perfectly with what they’re looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.
