At a Glance
- Tasks: Be the first point of contact for customer enquiries and handle retention calls.
- Company: Dynamic insurance company known for excellent customer service and hybrid working.
- Benefits: Competitive salary, generous benefits, and flexible remote work options.
- Other info: Full-time role with a supportive environment and opportunities for growth.
- Why this job: Join a passionate team and make a real difference in customer experiences.
- Qualifications: Customer service or sales experience, excellent communication skills, and problem-solving abilities.
The predicted salary is between 23700 - 25000 £ per year.
The Company
A successful business whose product is as great as their customer service! Based in Aylesbury, but offering hybrid working, we have a great opportunity for an enthusiastic customer service specialist to join them on a full time, permanent basis. Offering hybrid working with one day per week in the office (Wednesday) if local, or fully remote if further away. Ideally looking to start on 13 May 2025.
The Role
- You will be the first point of contact for all incoming enquiries on the phone and via email.
- Providing an answer at first touch or escalating if needed, all whilst delivering the highest level of service ensuring the brand reputation is upheld.
- Answer calls within set SLA's.
- Handle all retention & renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies.
- Outbound calling including but not limited to; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications.
- Objection handling including but not limited to; policy cancellations, premium increases, claims decisions.
- Deal with enquiries on phone and email, including renewals and claim enquiries.
- Update customer details online.
- Ensure enquiries are dealt with in set SLA's.
About You
- We are looking for customer focussed individuals who are passionate about the customer experience.
- Customer retentions OR sales experience - essential.
- Excellent telephone manner.
- Able to manage multiple enquiries.
- Can think on your feet and problem solve.
- Able to listen and negotiate to provide a solution.
- Have empathy when dealing with difficult calls.
Other
Mon - Fri, 36 hours per week on a shift pattern between 9am - 6pm. £23,700 - £25,000 basic salary plus realistic OTE of £30k. Generous benefits package.
Remote Customer Retentions Specialist - Insurance in Burnley employer: Oxby & Parke Recruitment
Join a thriving company in Aylesbury that prioritises exceptional customer service and employee satisfaction. With a hybrid working model, you can enjoy the flexibility of remote work while still being part of a supportive team culture that values your contributions. The company offers a competitive salary, generous benefits, and ample opportunities for professional growth, making it an ideal place for those seeking a rewarding career in customer service.
Contact Details:
Oxby & Parke Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Retentions Specialist - Insurance in Burnley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oxby & Parke Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oxby & Parke Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Retentions Specialist - Insurance in Burnley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oxby & Parke Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Oxby & Parke Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oxby & Parke Recruitment!
How to prepare for a job interview at Oxby & Parke Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
