The Company
A successful business whose product is as great as their customer service! Based in Aylesbury, but offering hybrid working, we have a great opportunity for an enthusiastic customer service specialist to join them on a full time, permanent basis. Offering hybrid working with one day per week in the office (Wednesday) if local, or fully remote if further away. Ideally looking to start on 13 May 2025.
The Role
You will be the first point of contact for all incoming enquiries on the phone and via email. Providing an answer at first touch or escalating if needed, all whilst delivering the highest level of service ensuring the brand reputation is upheld.
- Answer calls within set SLA's.
- Handle all retention & renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies.
- Outbound calling including but not limited to; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications.
- Objection handling including but not limited to; policy cancellations, premium increases, claims decisions.
- Deal with enquiries on phone and email, including renewals and claim enquiries.
- Update customer details online.
- Ensure enquiries are dealt with in set SLA's.
About You
We are looking for customer focussed individuals who are passionate about the customer experience.
- Customer retentions OR sales experience - essential.
- Excellent telephone manner.
- Able to manage multiple enquiries.
- Can think on your feet and problem solve.
- Able to listen and negotiate to provide a solution.
- Have empathy when dealing with difficult calls.
Other
- Mon - Fri, 36 hours per week on a shift pattern between 9am - 6pm.
- £23,700 - £25,000 basic salary plus realistic OTE of £30k.
- Generous benefits package.
Contact Details:
Oxby & Parke Recruitment Recruitment Team
How to prepare for a job interview at Oxby & Parke Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Scenarios
Since this role involves handling customer enquiries and objections, think about potential scenarios you might face. Prepare examples from your past experience where you successfully managed difficult calls or retained customers. This will demonstrate your problem-solving skills and ability to empathise.
✨Practice Your Telephone Manner
As you'll be the first point of contact for customers, having a great telephone manner is crucial. Practice speaking clearly and confidently. You could even do mock calls with a friend to get comfortable with handling various types of enquiries.
✨Showcase Your Customer Focus
During the interview, highlight your passion for customer service. Share specific examples of how you've gone above and beyond for customers in previous roles. This will reinforce your fit for the position and align with the company's commitment to excellent customer experiences.
