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- Tasks: Join our Operations team to onboard customers and manage queries in a dynamic banking environment.
- Company: Oxbury Bank Plc is dedicated to providing exceptional service and support to our customers.
- Benefits: Enjoy 25 days holiday, private healthcare, weekly personal training, and a competitive salary.
- Why this job: Be part of a collaborative team that values customer service and continuous improvement.
- Qualifications: 2+ years in customer service, preferably in finance; strong communication and numerical skills required.
- Other info: No sponsorship available; ideal for those eager to grow in a fast-paced banking role.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Operations Officer role at Oxbury Bank Plc
We are seeking energetic and adaptable individuals to join our Operations team in various exciting roles:
Asset Finance Onboarding Officer, Lending Onboarding Officer, Savings Officer.
About the Role – Savings
As a Savings & Onboarding Officer within our Account Management team, you will be responsible for providing a swift onboarding of personal and business customers together with allocating payments to account and managing customer queries and tasks involving more intricate processes, for example Business Onboarding, POA & Deceased.
The Savings team is responsible for account opening/onboarding, reviewing customer due diligence, processing payments in and out, supporting customers in managing maturity instructions and any general queries they may have regarding existing accounts, new applications or information on product/rates we have available.
As a bank, proud to service our customers we must, treat customers fairly in all that we do. Ensure that all savings team procedures are followed and adhered to.
About the Role – Asset Finance
As an Onboarding Officer within our Asset Finance Operations team, you will be responsible for supporting the sales team in delivery of the business plan by receiving finance proposals and undertaking defined process steps to check companies and individuals through our onboarding journey.
The Asset Finance team is responsible for onboarding, including due diligence checks, undertaking personal identity checks, preparing legal documentation, ensuring bank verification and handling and resolving any broker queries.
As a bank, proud to service our customers we must, treat customers fairly in all that we do. Ensure that all savings team procedures are followed and adhered to.
About the Role – Lending
As an Onboarding Officer within our Lending team, you will be responsible for managing cases through our onboarding journey for our lending products. This includes performing all due diligence checks and you will need to have the ability to investigate any queries escalating with our compliance area if required.
Our lending business is mainly secured by putting in place either Agricultural Charges, Land or Building Charges. The role requires building rapport and working closely with the Relationship Managers in instructing external solicitors and valuers as well as management of your own cases through the process which will mean working closely with the Oxbury credit team, external solicitors, or Land Registry in obtaining the necessary documents to be completed.
As a bank, proud to service our customers we must, treat customers fairly in all that we do. Ensure that all Lending team procedures are followed and adhered to.
We’re a huge fan of teamwork
Do you collaborate with colleagues to ensure customer queries and issues are resolved and communicated quickly? Are you comfortable in working to SLA’s? Do you believe in sharing best practice with your colleagues and communicating this along with any ideas for improvement?
Qualifications
- 2 years + customer services experience, preferably in a financial services environment.
- Clear and concise communication skills via telephone, webchat and email.
- Good numerical skills.
- Demonstrable experience of adhering to SLA’s, policies and processes.
- Experience of working within a savings team within a bank, building society or financial services company.
- Knowledge of customer due diligence within the financial services sector.
- Agricultural knowledge or background would be welcome.
- Reliable, honest and can contribute to create a thriving culture.
- Desire to continually develop and improve.
- Experience of working with vulnerable customers.
- Knowledge of regulatory policies within the financial services sector.
- Technical skills, able to use a variety of systems.
- Able to work in a fast-paced environment where change is embraced.
- Keen attention to detail.
Benefits
- A very competitive salary with an excellent benefits package.
- 25 days holiday, plus 8 days bank holiday (this increases with service).
- Oxbury Award (Bonus scheme).
- Free Personal Training session every week.
- Private Medical Healthcare.
- Employee Assistance Programme.
- Life Insurance.
- Enhanced maternity/paternity leave.
Please note that we do not offer sponsorship with these roles.
Please note that we do not offer sponsorship with these roles.
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Operations Officer employer: Oxbury Bank Plc
Contact Detail:
Oxbury Bank Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Officer
✨Tip Number 1
Familiarise yourself with the specific onboarding processes for savings, asset finance, and lending. Understanding these areas will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your customer service experience, especially in financial services. Be prepared to share examples of how you've resolved customer queries efficiently, as this is crucial for the Operations Officer role.
✨Tip Number 3
Showcase your ability to work under pressure and meet SLAs. Prepare to discuss situations where you've successfully managed multiple tasks or tight deadlines, as this will resonate well with the fast-paced environment at Oxbury Bank.
✨Tip Number 4
Research Oxbury Bank's values and commitment to treating customers fairly. Being able to articulate how you align with their mission will set you apart and demonstrate your genuine interest in the role.
We think you need these skills to ace Operations Officer
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the specific responsibilities and qualifications required for the Operations Officer position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your customer service experience, especially in financial services. Provide examples of how you've adhered to SLAs and managed customer queries effectively, as these are crucial for the role.
Showcase Communication Skills: Since clear communication is vital for this role, ensure your application reflects your ability to communicate concisely. Use examples from past experiences where you successfully resolved issues or collaborated with colleagues.
Demonstrate Attention to Detail: Given the nature of the banking sector, attention to detail is essential. Include instances where your keen eye for detail has positively impacted your work, particularly in processes like due diligence or compliance.
How to prepare for a job interview at Oxbury Bank Plc
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Operations Officer role, especially in areas like customer onboarding and due diligence. Familiarise yourself with the specific tasks related to Savings, Asset Finance, and Lending to demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, be prepared to share examples from your past roles where you successfully managed customer queries or resolved issues. Highlight any experience you have in financial services, as this will be particularly relevant.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing payments and managing customer accounts, be ready to discuss how you ensure attention to detail in your work. You might want to provide specific examples of how you've caught errors or improved processes in previous positions.
✨Prepare for Teamwork Questions
The job emphasises collaboration and teamwork, so think about times when you've worked effectively with colleagues to achieve a common goal. Be ready to discuss how you communicate best practices and contribute to a positive team culture.