At a Glance
- Tasks: Lead a dynamic Service Desk team, providing expert support for Azure and cloud infrastructure.
- Company: Oxbury Bank is the UK's only bank dedicated to supporting British agriculture.
- Benefits: Enjoy 25 days holiday, private healthcare, and a competitive salary with bonuses.
- Other info: This is a full-time, mid-senior level role based in Chester.
- Why this job: Join a mission-driven bank that champions the rural economy and fosters innovation.
- Qualifications: 5+ years in IT, strong Azure/M365 experience, and excellent communication skills required.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Information Technology Support Manager role at Oxbury Bank Plc
Join to apply for the Information Technology Support Manager role at Oxbury Bank Plc
Direct message the job poster from Oxbury Bank Plc
We are seeking a highly skilled and motivated IT professional to lead our Service Desk team, providing expert-level support across our Azure and cloud-based infrastructure. This is a hands-on management role, ideal for someone with a strong technical background and proven experience managing a small but dynamic Service Desk team.
Reporting directly to the Head of IT Operations, you will be responsible for the day-to-day running of the Service Desk. You will be providing advanced technical support and resolution for complex IT issues, ensuring the stability, performance, and security of the organisation’s infrastructure.
Who are we?
We are Oxbury: The only UK bank dedicated to British agriculture. Founded by farmers, bankers, and technologists, we have combined the worlds of financial services, technology, and agriculture to provide bespoke financial products to support the rural economy.
Our mission is to create and grow a sustainable, customer-focused, and innovative bank that supports and champions the financial health of the rural economy.
Role Responsibilities
- Lead and manage a team of 2 Service Desk Analysts, ensuring high levels of customer service and technical support.
- Manage, oversee and prioritise the resolution of support requests, ensuring prompt and efficient incident resolution, while ensuring all data is accurate and service level agreements are achieved.
- Identify High priority tickets and tickets that need further escalation and raise them to the Head of IT Operations or the Banking Platform Technology Lead.
- Monitor and improve Service Desk performance through KPIs and SLAs, reported monthly to the IT Steering Committee.
- Oversee and prioritise escalated support tickets, complex problems, and critical incidents, taking ownership until resolution and maintaining proper communication throughout the process.
- Develop and maintain documentation, processes, and knowledge base articles.
- Drive continuous improvement initiatives and contribute to IT service strategy.
- Provide technical leadership and 3rd line support for Microsoft 365 and Azure.
- Provide support for 3rd party applications / services operated within the Company.
- Troubleshoot and resolve complex infrastructure and application issues.
- Collaborate with other IT teams on projects, upgrades, and migrations.
- Support identity and access management, networking, and backup solutions in the cloud.
Required Skills / Experience
- Minimum of 5 years’ experience in a similar role and a background in IT or Computer Science
- Strong communication skills both written and verbal with proven success in a customer service-led environment and good problem-solving skills.
- Strong Azure/M365 cloud experience/ experience working in an Agile Cloud environment
- Ability to work well under pressure
- Experience working in an ITIL based Service Desk
- Experience with Banking Systems, Loan Management or financials systems/environments
- Previous exposure to formal Audit processes
- Experience of working with AWS and / or GCP
Alongside this we can offer you:
- A very competitive salary with an excellent benefits package
- 25 days holiday, plus 8 days bank holiday (this increases with service)
- Oxbury Award (Bonus scheme)
- Free Personal Training session every week
- Private Medical Healthcare
- Employee Assistance Programme
- Life Insurance
- Enhanced maternity/paternity leave
Please note that we are unable to offer sponsorship for this role.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Information Technology Support Manager in Chester employer: Oxbury Bank Plc
Oxbury is an exceptional employer that prioritises the well-being and professional growth of its employees, offering a comprehensive benefits package including private medical healthcare, generous holiday allowances, and a bonus scheme. The collaborative work culture fosters innovation and continuous improvement, making it an ideal environment for Security Analysts to thrive while contributing to the company's commitment to maintaining high security standards. Located in a dynamic sector, Oxbury provides unique opportunities to engage with cutting-edge security technologies and practices, ensuring that employees are always at the forefront of the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Manager in Chester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Oxbury Bank Plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Oxbury Bank Plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Oxbury Bank Plc!
✨Direct Apply to Oxbury Bank Plc
Let's not forget to apply directly through the Oxbury Bank Plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Manager in Chester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Oxbury Bank Plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Oxbury Bank Plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Oxbury Bank Plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
