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- Tasks: Lead a dynamic Service Desk team, providing expert support for Azure and cloud infrastructure.
- Company: Oxbury Bank is the UK's only bank dedicated to supporting British agriculture.
- Benefits: Enjoy 25 days holiday, private healthcare, and a competitive salary with bonuses.
- Why this job: Join a mission-driven bank that champions the rural economy and fosters innovation.
- Qualifications: 5+ years in IT, strong Azure/M365 experience, and excellent communication skills required.
- Other info: This is a full-time, mid-senior level role based in Chester.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Information Technology Support Manager role at Oxbury Bank Plc
Join to apply for the Information Technology Support Manager role at Oxbury Bank Plc
Direct message the job poster from Oxbury Bank Plc
We are seeking a highly skilled and motivated IT professional to lead our Service Desk team, providing expert-level support across our Azure and cloud-based infrastructure. This is a hands-on management role, ideal for someone with a strong technical background and proven experience managing a small but dynamic Service Desk team.
Reporting directly to the Head of IT Operations, you will be responsible for the day-to-day running of the Service Desk. You will be providing advanced technical support and resolution for complex IT issues, ensuring the stability, performance, and security of the organisation’s infrastructure.
Who are we?
We are Oxbury: The only UK bank dedicated to British agriculture. Founded by farmers, bankers, and technologists, we have combined the worlds of financial services, technology, and agriculture to provide bespoke financial products to support the rural economy.
Our mission is to create and grow a sustainable, customer-focused, and innovative bank that supports and champions the financial health of the rural economy.
Role Responsibilities
- Lead and manage a team of 2 Service Desk Analysts, ensuring high levels of customer service and technical support.
- Manage, oversee and prioritise the resolution of support requests, ensuring prompt and efficient incident resolution, while ensuring all data is accurate and service level agreements are achieved.
- Identify High priority tickets and tickets that need further escalation and raise them to the Head of IT Operations or the Banking Platform Technology Lead.
- Monitor and improve Service Desk performance through KPIs and SLAs, reported monthly to the IT Steering Committee.
- Oversee and prioritise escalated support tickets, complex problems, and critical incidents, taking ownership until resolution and maintaining proper communication throughout the process.
- Develop and maintain documentation, processes, and knowledge base articles.
- Drive continuous improvement initiatives and contribute to IT service strategy.
- Provide technical leadership and 3rd line support for Microsoft 365 and Azure.
- Provide support for 3rd party applications / services operated within the Company.
- Troubleshoot and resolve complex infrastructure and application issues.
- Collaborate with other IT teams on projects, upgrades, and migrations.
- Support identity and access management, networking, and backup solutions in the cloud.
Required Skills / Experience
- Minimum of 5 years’ experience in a similar role and a background in IT or Computer Science
- Strong communication skills both written and verbal with proven success in a customer service-led environment and good problem-solving skills.
- Strong Azure/M365 cloud experience/ experience working in an Agile Cloud environment
- Ability to work well under pressure
- Experience working in an ITIL based Service Desk
- Experience with Banking Systems, Loan Management or financials systems/environments
- Previous exposure to formal Audit processes
- Experience of working with AWS and / or GCP
Alongside this we can offer you:
- A very competitive salary with an excellent benefits package
- 25 days holiday, plus 8 days bank holiday (this increases with service)
- Oxbury Award (Bonus scheme)
- Free Personal Training session every week
- Private Medical Healthcare
- Employee Assistance Programme
- Life Insurance
- Enhanced maternity/paternity leave
Please note that we are unable to offer sponsorship for this role.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Information Technology Support Manager employer: Oxbury Bank Plc
Contact Detail:
Oxbury Bank Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Manager
✨Tip Number 1
Familiarise yourself with Azure and Microsoft 365, as these are crucial for the role. Consider taking online courses or certifications to deepen your understanding and demonstrate your commitment to potential employers.
✨Tip Number 2
Highlight your experience in managing a Service Desk team, especially in an ITIL environment. Be prepared to discuss specific examples of how you've improved service delivery and resolved complex issues in previous roles.
✨Tip Number 3
Network with professionals in the banking and IT sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or referrals for the position at Oxbury Bank Plc.
✨Tip Number 4
Research Oxbury Bank's mission and values, particularly their focus on supporting British agriculture. Tailor your discussions during interviews to reflect how your skills and experiences align with their goals and culture.
We think you need these skills to ace Information Technology Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and management. Emphasise your technical skills, particularly with Azure and cloud-based infrastructure, as well as any leadership roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to lead a Service Desk team and resolve complex IT issues.
Highlight Relevant Skills: In your application, clearly outline your experience with ITIL-based Service Desks, Azure/M365, and any banking systems you've worked with. Use examples to illustrate your problem-solving skills and customer service success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Oxbury Bank Plc
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Azure and Microsoft 365 in detail. Highlight specific projects or challenges you've faced, and how you resolved them. This will demonstrate your hands-on technical skills and understanding of cloud-based infrastructure.
✨Emphasise Leadership Experience
Since this role involves managing a Service Desk team, share examples of your leadership style and how you've successfully managed teams in the past. Discuss how you motivate your team and ensure high levels of customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle high-priority tickets or complex incidents. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Understand Oxbury's Mission
Familiarise yourself with Oxbury Bank's focus on supporting British agriculture. Be ready to explain how your values align with their mission and how you can contribute to their goals, particularly in enhancing IT services for the rural economy.
