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- Tasks: Provide 1st and 2nd line IT support while ensuring excellent customer service.
- Company: Oxbury Bank is the UK's only bank dedicated to supporting British agriculture.
- Benefits: Enjoy 25 days holiday, private healthcare, and a bonus scheme.
- Why this job: Join a mission-driven team focused on innovation and sustainability in finance.
- Qualifications: A background in IT or a degree in IT/Computer Science is required.
- Other info: This is an entry-level, full-time position with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Information Technology Support Analyst role at Oxbury Bank Plc.
Direct message the job poster from Oxbury Bank Plc.
The IT Support Analyst provides the first and second line support to our offices, managing support calls and updating the service desk while delivering excellent customer service.
Who are we?
We are Oxbury: The only UK bank dedicated to British agriculture. Founded by farmers, bankers, and technologists, we have combined the worlds of financial services, technology, and agriculture to provide bespoke financial products to support the rural economy.
Our mission is to create and grow a sustainable, customer-focused, and innovative bank that supports and champions the financial health of the rural economy.
About the Role
You will provide 1st and 2nd line support to all employees in our Chester offices, with an emphasis on providing excellent customer service. You\\\’ll be responsible for 1st and 2nd line support duties, acting as a point of contact for all IT support across the business.
Role Responsibilities
- Updating the Service Desk to maintain a detailed record of all incidents, service requests and problems.
- Managing support calls to confirm all data is accurate and updated, ensuring service level agreements are achieved.
- Ability to prioritize issues on a case-by-case basis.
- Creating and maintaining process documentation.
- General hardware support (desktops, laptops, printers, mobiles, tablets).
- Providing application support.
- Maintaining user security across all systems.
- Office 365 administration/support.
- Liaising with 3rd party suppliers.
Required Skills / Experience
- A background in IT or a degree in IT / Computer Science.
- Strong communication skills both written and verbal with proven success in a customer service-led environment.
- Minimum of 2 years’ experience in a similar role.
- Experience working in an ITIL-based Service Desk.
- Competency with Microsoft Office applications, particularly Office 365, including 365 administration.
- Experience with cloud technologies; AWS and Azure is beneficial.
- Excellent understanding of Windows 10.
- Experience working in an Agile cloud environment.
- A flexible, hands-on team player who is keen to learn and progress.
Benefits
- A very competitive salary with an excellent benefits package.
- 25 days holiday, plus 8 days bank holiday (this increases with service).
- Oxbury Award (Bonus scheme).
- Free Personal Training session every week.
- Private Medical Health care.
- Employee Assistance Programme.
- Life Insurance.
- Enhanced maternity/paternity leave.
Please note that we are unable to offer sponsorship for this role.
Job details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
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Information Technology Support Analyst employer: Oxbury Bank Plc
Contact Detail:
Oxbury Bank Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarise yourself with Oxbury Bank's mission and values. Understanding their focus on supporting the rural economy will help you align your responses during any conversations or interviews, showcasing your genuine interest in their work.
✨Tip Number 2
Brush up on your ITIL knowledge and customer service skills. Since this role involves managing support calls and ensuring service level agreements are met, demonstrating your understanding of ITIL principles can set you apart from other candidates.
✨Tip Number 3
Gain hands-on experience with Office 365 and cloud technologies like AWS and Azure. If you can showcase practical knowledge or even personal projects involving these tools, it will highlight your readiness for the technical demands of the role.
✨Tip Number 4
Prepare to discuss your problem-solving approach. Since prioritising issues is a key responsibility, think of examples from your past experiences where you successfully managed multiple IT support requests while maintaining excellent customer service.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and required skills for the Information Technology Support Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your background in IT support, particularly any experience with 1st and 2nd line support. Mention specific tools or technologies you've worked with, such as Office 365, AWS, or Azure.
Showcase Customer Service Skills: Since the role requires excellent customer service, provide examples of how you've successfully handled customer interactions in previous roles. This could include resolving issues, managing support calls, or maintaining service level agreements.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for working at Oxbury Bank Plc. Mention their mission to support the rural economy and how you can contribute to that goal.
How to prepare for a job interview at Oxbury Bank Plc
✨Showcase Your Customer Service Skills
Since the role emphasises excellent customer service, be prepared to share examples of how you've successfully handled customer queries or issues in the past. Highlight your communication skills and ability to empathise with users.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL-based Service Desk operations is crucial for this position. Brush up on ITIL principles and be ready to discuss how you have applied them in previous roles or how you would approach service management.
✨Demonstrate Technical Proficiency
Make sure you can confidently discuss your experience with Windows 10, Office 365, and any cloud technologies like AWS or Azure. Be prepared to answer technical questions or even troubleshoot a hypothetical issue during the interview.
✨Prepare Questions About the Role
Asking insightful questions shows your interest in the position and the company. Consider asking about the team structure, the types of incidents you might handle, or how Oxbury Bank Plc supports employee development in IT.