Oxbury Bank Plc in the United Kingdom is seeking a Team Leader for a 5-month FTC within the Customer Engagement Team. You will lead, coach, and develop a high-performing team handling inbound calls, outbound calls, and webchat to deliver exceptional customer experiences.
You will set goals, monitor performance, manage day-to-day operations, and provide hands-on support with complex interactions while upholding customer-first behaviours, regulatory compliance, and operational excellence.
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Customer Engagement Team Lead (5-Month FTC) in Chester employer: Oxbury Bank Plc
Oxbury Bank is an exceptional employer, uniquely positioned as the only UK bank dedicated to British agriculture. With a strong commitment to employee growth and well-being, we offer generous benefits such as 25 days of holiday, private medical healthcare, and a supportive work culture that values integrity, customer focus, and professional development. Our collaborative environment encourages innovation and allows you to make a meaningful impact in the rural economy while enjoying a fulfilling career in asset finance.
