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- Tasks: Be the friendly face of our school, managing front-of-house and customer communications.
- Company: Join OxBridge Centre, a supportive educational hub in South-West London.
- Benefits: Enjoy perks like a MacBook, employee discounts, and flexible work-from-home options.
- Other info: Full-time role with shifts from midday to evening, perfect for those who thrive in dynamic settings.
- Why this job: Make a real impact on students' education while working in a vibrant team environment.
- Qualifications: Customer service experience and strong communication skills are essential; knowledge of UK exams is a plus.
The predicted salary is between 18400 - 27600 £ per year.
We are looking for a full-time receptionist/administrator to manage front-of-house and communications during our afternoon and evening opening hours at branches based in South-West London (New Malden, KT3 & Sutton, SM1). Both branches are situated close to the station, the high street and attractive local amenities.
About the role: The Student Support Officer (School Receptionist) is the welcoming face of OxBridge Centre - you will be the first and last person many of our customers will see in the branch. As the main point of contact for customers, you will spend your time ensuring students and parents are getting the most out of their tuition, any issues are resolved, and any unresolvable concerns are triaged to the appropriate colleague. We’re looking for people who deliver high-quality customer service and always strive to do more for the customer.
Our Receptionists are:
- Friendly/helpful in customer interactions
- Resolution-focussed
- Excellent communicators
- Efficient multitaskers
- Proactive
- Team players
Your Responsibilities would include:
- Providing bespoke/personalised Customer Service
- Basic Student Account Management
- Liaising with the finance team
- Office and premises administration
Key Targets:
- Prompt resolution of issues raised
- Customer Satisfaction on feedback received
- Improved Customer Retention Rate
Successful applicants would ideally work full time, contracted for up to 35 hours a week. Shifts would be from 12.15pm-8.15pm on weekdays, and 9.30am-4.30pm on Saturdays.
Qualifications/Experience You should:
- Have relevant customer-facing work experience
- Have relevant receptionist/administrator experience
- Have clear communication skills
- Be organised and detail-oriented
- Be committed to student education
It is preferred if you have:
- Strong computer literacy
- Excellent phone manner
- Knowledge about UK examinations and curricula, particularly the 11+
- A current DBS certificate
Job Type: Full-time
Salary: From £23,000.00 per year. Potential for wages to rise based on performance appraisals.
Benefits:
- Annual Leave
- Loyalty Scheme
- Employee Discount
- Work From Home Day
- Latest MacBook Supplied
- Enhanced Maternity and Paternity Leave
Schedule: 8 hour shifts (including a 1 hr unpaid lunch) 5 days a week, between Monday - Saturday. Saturday availability required.
Ability to commute/relocate: New Malden, KT3 4AE Sutton, SM1 1SJ reliably commute or plan to relocate before starting work (required).
Student Support Officer (School Receptionist) employer: OxBridge Centre
Contact Detail:
OxBridge Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Support Officer (School Receptionist)
✨Tip Number 1
Familiarise yourself with the local area around New Malden and Sutton. Knowing the amenities and transport links will not only help you during the interview but also show your commitment to being part of the community.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face as a receptionist. Think about how you would handle difficult situations or complaints, as this role requires a resolution-focused mindset.
✨Tip Number 3
Research OxBridge Centre and its values. Understanding their approach to education and customer service will allow you to align your responses during the interview with what they are looking for in a candidate.
✨Tip Number 4
Prepare to discuss your experience with student account management and any relevant administrative tasks. Highlighting specific examples will demonstrate your organisational skills and attention to detail, which are crucial for this role.
We think you need these skills to ace Student Support Officer (School Receptionist)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and receptionist experience. Use specific examples that demonstrate your communication skills, multitasking abilities, and proactive approach.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for student education and your commitment to providing excellent customer service. Mention how your skills align with the responsibilities of the Student Support Officer role.
Highlight Relevant Qualifications: If you have knowledge about UK examinations and curricula, particularly the 11+, be sure to mention this in your application. Also, include any relevant certifications, such as a current DBS certificate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at OxBridge Centre
✨Showcase Your Customer Service Skills
As a Student Support Officer, you'll be the first point of contact for students and parents. Be prepared to share specific examples of how you've provided excellent customer service in previous roles, highlighting your friendly and helpful nature.
✨Demonstrate Your Communication Abilities
Clear communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to show your engagement and communication skills.
✨Emphasise Your Organisational Skills
The role requires multitasking and attention to detail. Be ready to discuss how you manage your time and prioritise tasks effectively, perhaps by sharing a situation where you successfully handled multiple responsibilities at once.
✨Research the Company and Role
Familiarise yourself with OxBridge Centre's mission and values. Understanding their approach to education and customer service will help you align your answers with what they are looking for, making you a more appealing candidate.