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- Tasks: Join us as a Remediation Specialist to ensure customer fairness and regulatory excellence.
- Company: We're a FCA-regulated motor finance firm dedicated to exceptional customer outcomes.
- Benefits: Enjoy flexible working arrangements and a supportive team environment.
- Why this job: Make a meaningful impact while honing your compliance expertise in a dynamic setting.
- Qualifications: Bring your regulatory knowledge and experience in compliance monitoring to the table.
- Other info: This is a 6-month contract role based in Swindon.
The predicted salary is between 36000 - 60000 £ per year.
Are you a compliance expert with a passion for ensuring customer fairness and regulatory excellence?
My client are a FCA-regulated consumer credit motor finance firm looking for a Remediation Specialist to join their team on a 6 month basis and play a pivotal role in monitoring and improving customer outcomes.
As a Remediation Specialist , you will conduct thorough customer file reviews, including communications (calls, emails, and messages), to assess whether customer accounts are being managed in compliance with FCA principles, rules, and guidance. Analyse customer files and related interactions to evaluate adherence to regulatory standards and assess customer outcomes.
Provide clear, data-backed insights and actionable recommendations based on findings.
Communication: Exceptional writing and listening skills to convey findings effectively.
Regulatory Knowledge: In-depth understanding of FCA principles, particularly PRIN, CONC, Consumer Duty, and vulnerable customer guidance.
Experience in quality assurance or compliance monitoring, ideally within an FCA-regulated environment.
Familiarity with motor finance, regulated collections, and vulnerable customer support standards.
This is a fantastic contract opportunity to make a meaningful impact in a dynamic and supportive environment. This business are committed to delivering exceptional customer outcomes while maintaining the highest standards of regulatory compliance.
This role is based in the Head Office in Swindon, with flexible working arrangements
Specialist, Compliance Monitoring employer: Oxbow Resourcing
Contact Detail:
Oxbow Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist, Compliance Monitoring
✨Tip Number 1
Make sure to familiarize yourself with the FCA principles, especially PRIN and CONC. Understanding these regulations will not only help you in the interview but also demonstrate your commitment to compliance excellence.
✨Tip Number 2
Highlight any previous experience you have in quality assurance or compliance monitoring, particularly in an FCA-regulated environment. Be ready to discuss specific examples of how you've ensured customer fairness in past roles.
✨Tip Number 3
Prepare to showcase your exceptional communication skills. Think of instances where you've effectively conveyed complex findings to stakeholders, as this will be crucial for the role.
✨Tip Number 4
Research the company’s approach to customer outcomes and regulatory compliance. Being able to discuss their values and how they align with your own will set you apart during the selection process.
We think you need these skills to ace Specialist, Compliance Monitoring
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Remediation Specialist. Highlight your compliance expertise and experience in FCA-regulated environments in your application.
Tailor Your CV: Customize your CV to emphasize your relevant experience in compliance monitoring, quality assurance, and customer outcomes. Use specific examples that demonstrate your understanding of FCA principles and regulations.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for regulatory excellence and customer fairness. Mention your analytical skills and ability to provide data-backed insights, as these are crucial for the role.
Highlight Communication Skills: Since exceptional writing and listening skills are essential, ensure your application reflects your ability to convey findings effectively. Provide examples of how you've communicated complex information in previous roles.
How to prepare for a job interview at Oxbow Resourcing
✨Showcase Your Regulatory Knowledge
Make sure to highlight your understanding of FCA principles, especially PRIN, CONC, and Consumer Duty. Prepare examples from your past experience where you successfully applied these regulations in your work.
✨Prepare for File Review Scenarios
Anticipate questions related to customer file reviews and compliance monitoring. Be ready to discuss specific cases where you identified issues and how you recommended actionable solutions based on your findings.
✨Demonstrate Exceptional Communication Skills
Since the role requires clear communication of findings, practice articulating your thoughts concisely. You might be asked to explain complex regulatory concepts, so clarity is key.
✨Familiarize Yourself with Motor Finance
Brush up on your knowledge of motor finance and the specific challenges it presents in compliance. Being able to discuss relevant industry standards will show your preparedness and interest in the sector.
