Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Remediation Specialist to ensure customer fairness and regulatory excellence.
- Company: We're a FCA-regulated consumer credit motor finance firm dedicated to exceptional customer outcomes.
- Benefits: Enjoy flexible working arrangements and the chance to make a meaningful impact.
- Why this job: Be part of a dynamic team focused on compliance and customer support in a supportive environment.
- Qualifications: Bring your expertise in FCA principles and experience in quality assurance or compliance monitoring.
- Other info: This is a 6-month contract role based in Swindon.
The predicted salary is between 36000 - 60000 £ per year.
Are you a compliance expert with a passion for ensuring customer fairness and regulatory excellence?
My client are a FCA-regulated consumer credit motor finance firm looking for a Remediation Specialist to join their team on a 6 month basis and play a pivotal role in monitoring and improving customer outcomes.
As a Remediation Specialist , you will conduct thorough customer file reviews, including communications (calls, emails, and messages), to assess whether customer accounts are being managed in compliance with FCA principles, rules, and guidance. Analyse customer files and related interactions to evaluate adherence to regulatory standards and assess customer outcomes.
Provide clear, data-backed insights and actionable recommendations based on findings.
Communication: Exceptional writing and listening skills to convey findings effectively.
Regulatory Knowledge: In-depth understanding of FCA principles, particularly PRIN, CONC, Consumer Duty, and vulnerable customer guidance.
Experience in quality assurance or compliance monitoring, ideally within an FCA-regulated environment.
Familiarity with motor finance, regulated collections, and vulnerable customer support standards.
This is a fantastic contract opportunity to make a meaningful impact in a dynamic and supportive environment. This business are committed to delivering exceptional customer outcomes while maintaining the highest standards of regulatory compliance.
This role is based in the Head Office in Swindon, with flexible working arrangements
Specialist, Collections employer: Oxbow Resourcing
Contact Detail:
Oxbow Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist, Collections
✨Tip Number 1
Familiarize yourself with FCA principles and regulations, especially PRIN, CONC, and Consumer Duty. This knowledge will not only help you in the role but also demonstrate your commitment to compliance during the interview process.
✨Tip Number 2
Highlight any previous experience you have in quality assurance or compliance monitoring, particularly within FCA-regulated environments. Be ready to discuss specific examples of how you've ensured customer fairness and regulatory excellence.
✨Tip Number 3
Prepare to showcase your exceptional communication skills. Think of instances where you've effectively conveyed complex findings or recommendations, as this will be crucial in the role of a Remediation Specialist.
✨Tip Number 4
Research the company’s commitment to customer outcomes and regulatory compliance. Being able to articulate how your values align with theirs can set you apart as a candidate who is genuinely interested in making a meaningful impact.
We think you need these skills to ace Specialist, Collections
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Remediation Specialist. Highlight your compliance expertise and experience in FCA-regulated environments in your application.
Tailor Your CV: Customize your CV to emphasize your experience with regulatory standards, particularly FCA principles like PRIN and CONC. Include specific examples of how you've ensured customer fairness and compliance in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your exceptional writing skills. Discuss your passion for regulatory excellence and how your background aligns with the company's commitment to customer outcomes.
Highlight Relevant Experience: In your application, be sure to mention any experience you have in quality assurance or compliance monitoring, especially within motor finance or regulated collections. This will demonstrate your suitability for the role.
How to prepare for a job interview at Oxbow Resourcing
✨Showcase Your Regulatory Knowledge
Make sure to highlight your understanding of FCA principles, especially PRIN, CONC, and Consumer Duty. Prepare specific examples from your past experience that demonstrate how you've applied these regulations in your work.
✨Prepare for File Review Scenarios
Anticipate questions related to customer file reviews and compliance monitoring. Be ready to discuss how you would assess customer accounts and what key indicators you would look for to ensure adherence to regulatory standards.
✨Communicate Clearly and Effectively
Since exceptional writing and listening skills are crucial for this role, practice articulating your thoughts clearly. You might be asked to explain complex findings, so consider how you can present data-backed insights in a straightforward manner.
✨Demonstrate Your Passion for Customer Fairness
Express your commitment to ensuring customer fairness and improving outcomes. Share any relevant experiences where you advocated for vulnerable customers or contributed to enhancing customer support standards.
