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- Tasks: Engage with customers in arrears, offering tailored solutions and maintaining compliance with FCA guidelines.
- Company: Join a leading motor finance company based in Swindon, dedicated to responsible lending.
- Benefits: Gain valuable experience in a supportive environment with potential for contract extension.
- Why this job: Make a real impact by helping customers during tough times while developing your skills in collections.
- Qualifications: Proven experience in debt collection and strong knowledge of FCA regulations required.
- Other info: Office attendance is expected 3-4 times a week, especially initially.
The predicted salary is between 36000 - 60000 £ per year.
4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Oxbow Resourcing Oxbow Resourcing – Your Risk & Compliance Recruitment Specialist ICA Partner Are you an experienced collections professional with a passion for delivering excellent customer service in a regulated environment? I am working with my client – a motor finance company, based in Swindon to seek a Collections Advisor to join their team on a temporary basis. Key Responsibilities: Engage with customers in arrears to understand their situation, offering tailored solutions in line with FCA guidelines. Handle sensitive customer interactions with empathy and compassion, ensuring vulnerable customers are treated with care. Maintain compliance with regulatory standards, demonstrating a strong understanding of FCA guidelines for financial services. About You: Proven experience in debt collection within financial services or another FCA-regulated business. Excellent telephone manner, coupled with a high degree of empathy and interpersonal skills. Strong knowledge of FCA regulations, especially regarding the treatment of vulnerable customers in arrears. Flexibility to commute to our Swindon office 3-4 times a week (full-time office attendance expected for the first couple of weeks). Initial contract duration of 6 months , with consideration for shorter assignments. Why Join the team? This is a fantastic opportunity to work with a leading organization where your expertise in collections will make a tangible difference. Join them in fostering responsible lending practices and supporting customers during challenging times. If you’re ready to take on a rewarding role in a supportive environment, apply today! Please note: This role is based in Swindon and requires office attendance. Seniority level Associate Employment type Contract Job function Customer Service #J-18808-Ljbffr
Senior Collections Advisor employer: Oxbow Resourcing
Contact Detail:
Oxbow Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Collections Advisor
✨Tip Number 1
Familiarize yourself with FCA guidelines and regulations, especially those related to vulnerable customers. This knowledge will not only help you in the interview but also demonstrate your commitment to compliance and customer care.
✨Tip Number 2
Prepare for role-play scenarios that may come up during the interview. Practice handling sensitive customer interactions with empathy, as this is a key aspect of the job and will showcase your interpersonal skills.
✨Tip Number 3
Research the company’s values and mission, particularly their approach to responsible lending. Being able to align your personal values with theirs can set you apart as a candidate who truly understands their ethos.
✨Tip Number 4
Be ready to discuss your previous experience in debt collection, focusing on specific examples where you successfully helped customers in arrears. Highlighting your achievements will demonstrate your capability and confidence in the role.
We think you need these skills to ace Senior Collections Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Highlight your experience in debt collection and customer service, especially in regulated environments.
Tailor Your CV: Customize your CV to emphasize your relevant experience in collections and your understanding of FCA guidelines. Use specific examples that demonstrate your ability to handle sensitive customer interactions with empathy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service and your proven experience in debt collection. Mention your flexibility to commute to Swindon and your commitment to compliance with regulatory standards.
Highlight Your Interpersonal Skills: In both your CV and cover letter, make sure to highlight your excellent telephone manner and interpersonal skills. Provide examples of how you've successfully engaged with vulnerable customers in the past.
How to prepare for a job interview at Oxbow Resourcing
✨Show Your Empathy
As a Senior Collections Advisor, demonstrating empathy is crucial. Prepare examples of how you've handled sensitive customer interactions in the past, especially with vulnerable customers. This will showcase your ability to connect and provide tailored solutions.
✨Know Your FCA Guidelines
Make sure you have a strong understanding of FCA regulations, particularly those related to debt collection and the treatment of vulnerable customers. Be ready to discuss how you have applied these guidelines in your previous roles.
✨Practice Your Telephone Skills
Since excellent telephone manner is essential for this role, practice your communication skills before the interview. Consider role-playing scenarios where you engage with customers in arrears, focusing on clarity, tone, and empathy.
✨Demonstrate Flexibility
The job requires commuting to the Swindon office 3-4 times a week. Be prepared to discuss your availability and willingness to adapt to the office attendance requirements, especially during the initial weeks.
