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- Tasks: Join us as a Remediation Specialist to ensure customer fairness and regulatory excellence.
- Company: We're a FCA-regulated consumer credit motor finance firm dedicated to exceptional customer outcomes.
- Benefits: Enjoy flexible working arrangements and a supportive team environment.
- Why this job: Make a meaningful impact while honing your compliance expertise in a dynamic setting.
- Qualifications: Bring your regulatory knowledge and experience in quality assurance or compliance monitoring.
- Other info: This is a 6-month contract role based in Swindon.
The predicted salary is between 36000 - 60000 £ per year.
Are you a compliance expert with a passion for ensuring customer fairness and regulatory excellence?
My client are a FCA-regulated consumer credit motor finance firm looking for a Remediation Specialist to join their team on a 6 month basis and play a pivotal role in monitoring and improving customer outcomes.
As a Remediation Specialist , you will conduct thorough customer file reviews, including communications (calls, emails, and messages), to assess whether customer accounts are being managed in compliance with FCA principles, rules, and guidance. Analyse customer files and related interactions to evaluate adherence to regulatory standards and assess customer outcomes.
Provide clear, data-backed insights and actionable recommendations based on findings.
Communication: Exceptional writing and listening skills to convey findings effectively.
Regulatory Knowledge: In-depth understanding of FCA principles, particularly PRIN, CONC, Consumer Duty, and vulnerable customer guidance.
Experience in quality assurance or compliance monitoring, ideally within an FCA-regulated environment.
Familiarity with motor finance, regulated collections, and vulnerable customer support standards.
This is a fantastic contract opportunity to make a meaningful impact in a dynamic and supportive environment. This business are committed to delivering exceptional customer outcomes while maintaining the highest standards of regulatory compliance.
This role is based in the Head Office in Swindon, with flexible working arrangements
Credit Specialist employer: Oxbow Resourcing
Contact Detail:
Oxbow Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Specialist
✨Tip Number 1
Familiarize yourself with FCA principles and regulations, especially PRIN, CONC, and Consumer Duty. This knowledge will not only help you in the role but also demonstrate your commitment to compliance during the interview.
✨Tip Number 2
Highlight any previous experience you have in quality assurance or compliance monitoring, particularly within FCA-regulated environments. Be ready to discuss specific examples of how you've ensured customer fairness and regulatory adherence.
✨Tip Number 3
Prepare to showcase your exceptional communication skills. Think of instances where you've effectively conveyed complex findings or recommendations, as this will be crucial in the role of a Remediation Specialist.
✨Tip Number 4
Research the company’s commitment to customer outcomes and regulatory compliance. Being able to articulate how your values align with theirs can set you apart as a candidate who is genuinely interested in making a meaningful impact.
We think you need these skills to ace Credit Specialist
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Remediation Specialist. Familiarize yourself with FCA principles, particularly PRIN, CONC, and Consumer Duty, as well as the importance of customer fairness.
Tailor Your CV: Highlight your experience in compliance monitoring or quality assurance, especially within FCA-regulated environments. Emphasize any relevant skills related to customer file reviews and regulatory knowledge.
Craft a Strong Cover Letter: In your cover letter, express your passion for ensuring customer fairness and regulatory excellence. Provide specific examples of how you've contributed to compliance and improved customer outcomes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure that your writing is clear and free of errors, as exceptional writing skills are crucial for this role.
How to prepare for a job interview at Oxbow Resourcing
✨Showcase Your Regulatory Knowledge
Make sure to brush up on FCA principles, especially PRIN, CONC, and Consumer Duty. Be prepared to discuss how these regulations impact customer outcomes and share examples of how you've applied this knowledge in previous roles.
✨Demonstrate Your Communication Skills
Since exceptional writing and listening skills are crucial for this role, practice articulating your thoughts clearly. You might be asked to explain complex regulatory concepts, so think about how you can simplify these for different audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life compliance scenarios. Think of past experiences where you identified compliance issues or improved customer outcomes, and be ready to discuss the steps you took.
✨Highlight Your Experience with Vulnerable Customers
Given the focus on vulnerable customer guidance, be prepared to talk about your experience in supporting these customers. Share specific examples of how you've ensured fairness and compliance in your interactions with them.
