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- Tasks: Deliver top-notch client experiences through various digital channels and improve customer service processes.
- Company: Join a fast-growing cleantech company revolutionising local energy markets in the UK.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment focused on innovation and continuous improvement.
- Why this job: Be part of a tech-driven team making a real difference in sustainable energy.
- Qualifications: 1-3 years in a client-facing role and familiarity with digital platforms.
The predicted salary is between 30000 - 40000 £ per year.
The Company OXBO are working with a fast-growing cleantech technology business that is building the infrastructure for local, decentralised energy markets across the UK. Through its platform, the company connects energy generation and consumption via peer-to-peer networks — helping reduce carbon impact, improve transparency, and modernise how energy is delivered and consumed.
They are now looking for a Customer Success Executive to join their Customer Operations function and play a key frontline role in delivering a high-quality, technology-led client experience. This is not a traditional utilities service role - it’s a modern, platform-driven customer experience position within a tech-enabled environment.
You will be responsible for handling client interactions across multiple channels (phone, email, chat, and ticketing systems), ensuring every touchpoint is professional, accurate, and solution-focused. Working closely with internal teams across Operations, Billing, and Technology, you’ll help ensure client issues are resolved efficiently and that communication remains clear and consistent throughout.
You’ll also contribute to improving processes, identifying recurring issues, and supporting the continuous evolution of customer experience tools and workflows.
- Support onboarding journeys with clear and proactive communication
- Support compliance with relevant regulatory and complaint-handling standards
- Identify trends and recurring issues to support continuous service improvement
Experienced in a client-facing service role (1-3 years ideally)
Comfortable working across digital platforms, CRM, or ticketing systems.
Pensions Executive in Manchester employer: OXBO
Contact Detail:
OXBO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Executive in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the cleantech industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Executive role.
✨Tip Number 2
Prepare for those interviews by researching OXBO and their platform. Understand their mission and how they connect energy generation and consumption. We want you to show them you’re not just another candidate, but someone who genuinely cares about their impact on the environment.
✨Tip Number 3
Practice your communication skills! Since this role involves handling client interactions across multiple channels, we suggest you role-play common scenarios with a friend. This will help you feel more confident and ready to tackle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to contribute to improving customer experience in a tech-enabled environment.
We think you need these skills to ace Pensions Executive in Manchester
Some tips for your application 🫡
Show Your Passion for Cleantech: When writing your application, let us see your enthusiasm for the cleantech industry. Mention any relevant experience or interest in sustainable energy solutions, as it aligns perfectly with our mission at OXBO.
Highlight Your Client-Facing Experience: Make sure to showcase your previous roles in customer service. We want to know how you've handled client interactions and resolved issues, especially in a tech-driven environment. Specific examples will make your application stand out!
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and structure your thoughts logically. This reflects the professional communication we value in our Customer Success Executive role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OXBO
✨Know the Company Inside Out
Before your interview, make sure you research OXBO thoroughly. Understand their mission in the cleantech space and how they connect energy generation and consumption. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Client-Facing Experience
Since this role is all about delivering a high-quality client experience, be ready to discuss your previous roles where you handled client interactions. Prepare specific examples that highlight your problem-solving skills and how you maintained professionalism across different channels.
✨Familiarise Yourself with Tech Tools
As the position involves working with digital platforms, CRM, and ticketing systems, brush up on any relevant tools you've used before. If you have experience with specific software, mention it during the interview to demonstrate your tech-savviness.
✨Prepare for Process Improvement Questions
Think about times when you identified issues or trends in customer service and how you contributed to improving processes. Be ready to share these experiences, as OXBO values continuous evolution in customer experience tools and workflows.