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- Tasks: Deliver top-notch client experiences through various communication channels and improve customer service processes.
- Company: Join a fast-growing cleantech company revolutionising local energy markets in the UK.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment focused on continuous improvement and innovation.
- Why this job: Be part of a tech-driven team making a real difference in sustainable energy.
- Qualifications: 1-3 years in a client-facing role and familiarity with digital platforms.
The predicted salary is between 30000 - 40000 £ per year.
The Company OXBO are working with a fast-growing cleantech technology business that is building the infrastructure for local, decentralised energy markets across the UK. Through its platform, the company connects energy generation and consumption via peer-to-peer networks — helping reduce carbon impact, improve transparency, and modernise how energy is delivered and consumed.
They are now looking for a Customer Success Executive to join their Customer Operations function and play a key frontline role in delivering a high-quality, technology-led client experience. This is not a traditional utilities service role - it’s a modern, platform-driven customer experience position within a tech-enabled environment.
You will be responsible for handling client interactions across multiple channels (phone, email, chat, and ticketing systems), ensuring every touchpoint is professional, accurate, and solution-focused. Working closely with internal teams across Operations, Billing, and Technology, you’ll help ensure client issues are resolved efficiently and that communication remains clear and consistent throughout.
You’ll also contribute to improving processes, identifying recurring issues, and supporting the continuous evolution of customer experience tools and workflows.
- Support onboarding journeys with clear and proactive communication
- Support compliance with relevant regulatory and complaint-handling standards
- Identify trends and recurring issues to support continuous service improvement
Experienced in a client-facing service role (1-3 years ideally)
Comfortable working across digital platforms, CRM, or ticketing systems
Customer Success Executive (Hybrid) in Manchester employer: OXBO
Contact Detail:
OXBO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (Hybrid) in Manchester
✨Tip Number 1
Get to know the company inside out! Research OXBO and their mission in the cleantech space. Understanding their values and how they operate will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role involves handling client interactions across various channels, make sure you're comfortable speaking clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you've resolved client issues effectively. Be ready to discuss these during interviews to demonstrate your solution-focused mindset.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It shows initiative and helps us keep track of your application more efficiently.
We think you need these skills to ace Customer Success Executive (Hybrid) in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for delivering top-notch customer experiences. Share specific examples of how you've gone above and beyond for clients in previous roles. This will help us understand your commitment to making a difference!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience that aligns with the Customer Success Executive role. We want to see how your skills match our needs, so don’t be shy about showcasing your tech-savvy side and client-facing experience.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your sentences short and to the point. This not only makes it easier for us to read but also reflects your ability to communicate effectively with clients.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at OXBO
✨Know the Company Inside Out
Before your interview, make sure you research OXBO thoroughly. Understand their mission in the cleantech space and how they connect energy generation and consumption. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Client-Facing Experience
Since this role is all about delivering a high-quality client experience, be ready to share specific examples from your past roles. Highlight situations where you resolved client issues or improved processes, as this will demonstrate your capability in a tech-enabled environment.
✨Familiarise Yourself with Digital Tools
As the position involves working across various digital platforms, brush up on your knowledge of CRM and ticketing systems. If you have experience with any specific tools, mention them during the interview to show you're prepared for the tech side of the role.
✨Prepare Questions About Continuous Improvement
Since the role involves identifying trends and supporting service improvement, come prepared with questions about how OXBO approaches these areas. This shows your proactive mindset and willingness to contribute to the evolution of customer experience tools and workflows.