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- Tasks: Be the go-to person for customer inquiries and support in the renewable energy sector.
- Company: Join OXBO, a key player in the UK's renewable energy transition.
- Benefits: Enjoy a sustainable work environment with opportunities for growth and development.
- Why this job: Make a real impact in the renewable energy industry while building valuable customer relationships.
- Qualifications: A degree is required; customer service experience and strong communication skills are a plus.
- Other info: Perfect for graduates eager to kickstart their careers in a dynamic and eco-friendly field.
The predicted salary is between 28800 - 43200 £ per year.
Are you a graduate looking to enter the growing renewable energy industry?
This is the perfect entry level position to join and develop within a sustainable business!
OXBO is working alongside one of the UK’s most significant renewable energy supply companies, enabling the UK’s transition to a low carbon economy.
The client is looking for a Graduate Customer Service Consultant, to be the primary point of contact for our commercial, SME (Small and Medium Enterprises), and industrial customers, ensuring that their electricity supply needs are met with professionalism and efficiency.
Responsibilities:
- Serve as the first point of contact for all customer inquiries, including billing, service connections, outages, and account management.
- Address and resolve complaints in a timely and effective manner, escalating complex issues when necessary.
- Build and maintain strong relationships with commercial, SME, and industrial customers.
- Assist customers in understanding and managing their electricity consumption to optimise efficiency and costs.
- Ensure timely documentation and follow-up of all customer interactions in the CRM system.
- Monitor service delivery timelines and coordinate with relevant departments to meet customer expectations.
- Assist in onboarding new customers, including contract setup and service activation.
- Educate customers on self-service tools and energy management resources.
- Communicate planned outages, policy updates, and service changes effectively to minimise disruption and costs.
- Solicit feedback from customers and suggest service improvements to enhance satisfaction.
Requirements:
- Bachelor’s degree
- Experience in customer service is a plus
- Excellent communication and interpersonal skills.
- Problem-solving abilities with a customer-first approach.
- Proficiency in using CRM software and Microsoft Office Suite.
- Strong organisational skills and ability to multitask.
- Familiarity with electricity supply operations and energy efficiency concepts is a plus.
Graduate Customer Service Consultant employer: OXBO
Contact Detail:
OXBO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Service Consultant
✨Tip Number 1
Familiarise yourself with the renewable energy sector. Understanding the basics of electricity supply operations and energy efficiency concepts will give you an edge in conversations during interviews.
✨Tip Number 2
Practice your communication skills. As a Graduate Customer Service Consultant, you'll need to convey information clearly and effectively, so consider role-playing customer interactions with friends or family.
✨Tip Number 3
Get comfortable with CRM software. If you have access to any CRM tools, spend some time learning how they work, as this will be crucial for managing customer interactions efficiently.
✨Tip Number 4
Network within the industry. Attend events or join online forums related to renewable energy and customer service to connect with professionals who can provide insights and potentially refer you to opportunities.
We think you need these skills to ace Graduate Customer Service Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the responsibilities of a Graduate Customer Service Consultant. Emphasise any customer service experience, even if it's from part-time jobs or internships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the renewable energy industry and your desire to contribute to a sustainable business. Mention specific reasons why you want to work for OXBO and how your background makes you a great fit for the role.
Highlight Relevant Skills: In your application, focus on your communication and problem-solving skills. Provide examples of how you've successfully handled customer inquiries or resolved issues in previous roles or during your studies.
Show Enthusiasm for Learning: Express your eagerness to learn about electricity supply operations and energy efficiency concepts. Mention any relevant coursework or projects that demonstrate your interest in these areas.
How to prepare for a job interview at OXBO
✨Know Your Stuff
Familiarise yourself with the renewable energy industry and the specific services offered by the company. Understanding their role in the transition to a low carbon economy will show your genuine interest and commitment.
✨Showcase Your Communication Skills
As a Graduate Customer Service Consultant, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through resolving complaints or providing information.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss scenarios where you've successfully solved problems for customers. Highlight your customer-first approach and how you prioritised their needs while finding solutions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations, customer service strategies, and future goals. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career aspirations.
