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- Tasks: Be the go-to person for customer inquiries and support in the renewable energy sector.
- Company: Join OXBO, a key player in the UK's transition to a low carbon economy.
- Benefits: Enjoy opportunities for growth in a sustainable business with a focus on innovation.
- Why this job: Make a real impact while developing your skills in a supportive and dynamic environment.
- Qualifications: A Bachelor's degree is required; customer service experience is a bonus.
- Other info: Ideal for graduates eager to kickstart their career in a booming industry.
Are you a graduate looking to enter the growing renewable energy industry? This is the perfect entry level position to join and develop within a sustainable business! OXBO is working alongside one of the UK’s most significant renewable energy supply companies, enabling the UK’s transition to a low carbon economy. The client is looking for a Graduate Customer Service Consultant, to be the primary point of contact for our commercial, SME (Small and Medium Enterprises), and industrial customers, ensuring that their electricity supply needs are met with professionalism and efficiency.
Responsibilities:
- Serve as the first point of contact for all customer inquiries, including billing, service connections, outages, and account management.
- Address and resolve complaints in a timely and effective manner, escalating complex issues when necessary.
- Build and maintain strong relationships with commercial, SME, and industrial customers.
- Assist customers in understanding and managing their electricity consumption to optimise efficiency and costs.
- Ensure timely documentation and follow-up of all customer interactions in the CRM system.
- Monitor service delivery timelines and coordinate with relevant departments to meet customer expectations.
- Assist in onboarding new customers, including contract setup and service activation.
- Educate customers on self-service tools and energy management resources.
- Communicate planned outages, policy updates, and service changes effectively to minimise disruption and costs.
- Solicit feedback from customers and suggest service improvements to enhance satisfaction.
Requirements:
- Bachelor’s degree
- Experience in customer service is a plus
- Excellent communication and interpersonal skills.
- Problem-solving abilities with a customer-first approach.
- Proficiency in using CRM software and Microsoft Office Suite.
- Strong organisational skills and ability to multitask.
- Familiarity with electricity supply operations and energy efficiency concepts is a plus.
Graduate Customer Service Consultant employer: OXBO
Contact Detail:
OXBO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Service Consultant
✨Tip Number 1
Familiarise yourself with the renewable energy sector. Understanding the basics of how electricity supply works and the importance of energy efficiency will help you stand out during interviews. Research current trends and challenges in the industry to demonstrate your genuine interest.
✨Tip Number 2
Practice your communication skills. As a Graduate Customer Service Consultant, you'll need to convey information clearly and effectively. Role-play common customer scenarios with friends or family to build confidence in handling inquiries and complaints.
✨Tip Number 3
Get comfortable with CRM software. If you have access to any CRM tools, take some time to explore their features. Being able to demonstrate familiarity with these systems can give you an edge, as it shows you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the renewable energy field. Attend industry events or join online forums to connect with others. Building relationships can lead to valuable insights and potentially even referrals for job openings at companies like OXBO.
We think you need these skills to ace Graduate Customer Service Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the responsibilities of a Graduate Customer Service Consultant. Emphasise any customer service experience, even if it's from part-time jobs or internships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the renewable energy industry and your understanding of customer service. Mention specific examples of how you've successfully handled customer inquiries or resolved complaints in the past.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, problem-solving, and organisational abilities. Provide concrete examples of how you've demonstrated these skills in previous roles.
Show Enthusiasm for the Industry: Express your interest in the renewable energy sector and the company's mission in your application. This can set you apart from other candidates who may not convey the same level of enthusiasm for the role.
How to prepare for a job interview at OXBO
✨Show Your Passion for Renewable Energy
Make sure to express your enthusiasm for the renewable energy sector during the interview. Research the company and its role in the transition to a low carbon economy, and be ready to discuss why you want to be part of this important industry.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that showcase your customer service abilities. Highlight situations where you resolved complaints or built strong relationships with customers, as these are key aspects of the Graduate Customer Service Consultant role.
✨Familiarise Yourself with CRM Software
Since proficiency in CRM software is essential, take some time to learn about common systems used in customer service. If you have experience with any specific tools, be sure to mention them and how they helped you manage customer interactions effectively.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the company's approach to customer service, how they handle feedback, or what opportunities there are for professional development within the organisation. This shows your genuine interest in the role and the company.
