At a Glance
- Tasks: Engage with clients across various channels to ensure a top-notch experience.
- Company: Join a fast-growing cleantech company revolutionising local energy markets.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on continuous improvement and innovation.
- Why this job: Be part of a tech-driven team making a real difference in energy consumption.
- Qualifications: Experience in client-facing roles and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
The Company
OXBO are working with a fast-growing cleantech technology business that is building the infrastructure for local, decentralised energy markets across the UK. Through its platform, the company connects energy generation and consumption via peer-to-peer networks — helping reduce carbon impact, improve transparency, and modernise how energy is delivered and consumed.
The Role
This is not a traditional utilities service role - it’s a modern, platform-driven customer experience position within a tech-enabled environment. You will be responsible for handling client interactions across multiple channels (phone, email, chat, and ticketing systems), ensuring every touchpoint is professional, accurate, and solution-focused. Working closely with internal teams across Operations, Billing, and Technology, you’ll help ensure client issues are resolved efficiently and that communication remains clear and consistent throughout. You’ll also contribute to improving processes, identifying recurring issues, and supporting the continuous evolution of customer experience tools and workflows.
Responsibilities
- Manage inbound and outbound client enquiries across multiple channels
- Investigate and resolve client issues using a structured, root-cause approach
- Support onboarding journeys with clear and proactive communication
- Maintain accurate client records and interaction histories within CX platforms (e.g. Zendesk or similar)
- Draft professional client communications including updates, billing notices, and issue resolutions
- Escalate complex cases with clear context and recommendations
- Collaborate with internal teams to ensure consistent and aligned client messaging
- Support compliance with relevant regulatory and complaint-handling standards
- Identify trends and recurring issues to support continuous service improvement
Requirements
- Experienced in a client-facing service role (1-3 years ideally)
- Comfortable working across digital platforms, CRM, or ticketing systems
- A strong communicator - clear, empathetic, and confident across written and verbal channels
- Highly organised and able to manage multiple priorities in a fast-paced environment
- Curious and proactive, with a natural problem-solving mindset
- Comfortable in a scaling business where processes are evolving
- Tech-savvy and quick to learn new systems
Customer Success Executive employer: OXBO
At OXBO, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the cleantech sector. Our commitment to employee growth is evident through continuous training opportunities and a culture that values proactive problem-solving and clear communication. Join us in our mission to revolutionise energy markets while enjoying the benefits of a supportive team and a meaningful role in creating a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Get to know the company inside out! Research OXBO and their mission in the cleantech space. Understanding their values and how they operate will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interactions, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your verbal and written communication.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. Be ready to discuss these during interviews to demonstrate your proactive mindset and ability to handle client issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at OXBO and ready to contribute to their mission of modernising energy delivery.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Show Your Customer-Centric Mindset:When writing your application, make sure to highlight your experience in client-facing roles. We want to see how you've handled customer interactions and resolved issues in the past, so share specific examples that showcase your problem-solving skills and empathy.
Be Clear and Concise:In a tech-driven environment like ours, clarity is key! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experiences and skills quickly.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Success Executive role. Mention how your skills align with our mission of improving client experiences and supporting decentralised energy markets.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at OXBO
✨Know the Company Inside Out
Before your interview, make sure you research OXBO thoroughly. Understand their mission in decentralised energy markets and how they connect generation and consumption. This knowledge will help you demonstrate your genuine interest in the role and align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Success Executive, communication is key. Prepare examples of how you've effectively handled client interactions in the past. Be ready to discuss how you maintain professionalism and clarity across different channels like phone, email, and chat.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved client issues using a structured approach. Highlight your curiosity and proactive mindset by discussing how you identify recurring problems and contribute to process improvements.
✨Familiarise Yourself with Relevant Tools
Since the role involves using CX platforms like Zendesk, it’s beneficial to have a basic understanding of these systems. If you’ve used similar tools before, mention them during the interview to show you're tech-savvy and quick to adapt to new systems.
