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- Tasks: Lead a dynamic dispatch team, ensuring smooth operations and excellent customer service.
- Company: Join Oxalis Logistics, a trusted partner for global energy and industry leaders.
- Benefits: Enjoy competitive salary, pension scheme, 13 weeks annual leave, and gym discounts.
- Why this job: Make a real impact in a supportive environment that values your contributions.
- Qualifications: Strong communication skills and experience in the transport industry are essential.
- Other info: Access tailored training and career development opportunities in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Oxalis Logistics is a trusted logistics partner to global energy and industry leaders. We deliver excellence through innovation, agility, and safety, powered by our people. With over 2,700 colleagues across the UK and Europe, we are proud to build careers that matter. We live by our values: Innovation, Responsibility, Agility, and Respect, and we are looking for team members who do the same.
Our Benefits
- Competitive salary
- Pension Scheme with enhanced Employer Contributions
- 13 weeks annual leave (built into the shift pattern)
- Career development opportunities
- Cycle to work Scheme
- Gym discounts
- Life Assurance
Role Summary
To provide a clear point of escalation and out of hours stand-in for the HCC management team. This senior role within the control team will have full responsibility for the team completing the control shift.
Key Responsibilities
- Arrange adequate desk cover, maintain shift rotas and delegate tasks to ensure effective handling of workload.
- Act as a point of escalation for team members, customers and the Field Management Team.
- Be accountable for team performance on dropped loads, call handling and data collection.
- Ensure a dynamic approach of the team towards the execution of the plan to ensure customer performance indicators are adhered to.
- Providing out of hours continuation of the customer service department without interruption to the performance of the function.
- Ensuring consistent customer communication to ensure customer is kept fully informed of any amendments to their delivery.
- Identify training requirements and arrange and deliver appropriate training for new starters and existing staff.
- Periodically review performance of new starters and team members in conjunction with the Operations Supervisor and Operations Manager.
- Act as cover for the Operations Supervisor.
Working Hours
Average of 37.5 Hours per week on a rotating shift pattern covering days, nights and weekends.
Requirements
Essential
- Strong communication and interpersonal skills, and the ability to build effective working relationships.
- The ability to work independently with minimal supervision.
- Be proficient in IT, particularly Microsoft Office - Outlook and Excel.
- Have a good use of intuition and problem solving skills for productive outcomes.
- Have experience working in the transport industry, ideally as a Controller.
Desirable
- Have experience of supervising, or coaching and training staff in a similar role.
- Have experience working in a unionised environment.
Why Join Us?
At Oxalis, your growth is our priority. You will benefit from tailored training and access to our Employee Development Programme. We offer a collaborative environment where your expertise helps shape the future of our team. Apply today and become a valued part of the Oxalis team.
Dispatch Team Leader in Huddersfield employer: Oxalis Logistics UK
Contact Detail:
Oxalis Logistics UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Team Leader in Huddersfield
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at Oxalis. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Oxalis Logistics, their values, and recent projects. Show us you’re not just another candidate but someone who genuinely cares about being part of our team.
✨Tip Number 3
Practice your communication skills! As a Dispatch Team Leader, you'll need to build relationships and handle escalations. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Oxalis family.
We think you need these skills to ace Dispatch Team Leader in Huddersfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Dispatch Team Leader role. Highlight your communication skills, problem-solving abilities, and any relevant experience in the transport industry.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Oxalis Logistics and how you embody our values of Innovation, Responsibility, Agility, and Respect.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've successfully managed teams or improved processes in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Oxalis Logistics UK
✨Know the Company Inside Out
Before your interview, take some time to research Oxalis Logistics. Understand their values like Innovation, Responsibility, Agility, and Respect. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Dispatch Team Leader, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team, delegated tasks, or resolved conflicts. This will highlight your capability to handle the responsibilities of the role.
✨Be Ready for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios related to logistics and customer service where you had to make quick decisions. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
