At a Glance
- Tasks: Deliver top-notch customer service and support planning and dispatch teams.
- Company: Join Oxalis Logistics, a trusted partner for global energy leaders.
- Benefits: Enjoy competitive salary, pension scheme, career development, and more.
- Other info: Be part of a supportive team that values your contributions.
- Why this job: Make a real difference in client relations while growing your career.
- Qualifications: Experience in customer service and administrative skills required.
Oxalis Logistics is a trusted logistics partner to global energy and industry leaders. We deliver excellence through innovation, agility, and safety, powered by our people. With over 2,700 colleagues across the UK and Europe, we are proud to build careers that matter. We live by our values: Innovation, Responsibility, Agility, and Respect, and we are looking for team members who do the same.
Our Benefits
At Oxalis, people power our progress. We offer competitive reward and benefits packages, and a supportive environment where your contributions are recognised and valued. Some of the benefits we offer include:
- Competitive salary
- Pension Scheme with enhanced Employer Contributions
- 10 days Holiday rising with length of service
- Career development opportunities
- Cycle to work Scheme
- Life Assurance
Role Summary
Our Customer Service Administrators play a key role in our client interface. Our ideal candidate will have experience of delivering an excellent level of customer service and will have an administrative background to be able to offer support to our planning and dispatch teams. This will require being able to navigate our planning system and customer relationship management systems to find information and provide prompt responses to clients' queries, which will include the investigation and resolution of complaints.
Customer Service Advisor in Huddersfield employer: Oxalis Logistics UK
As an LGV Class 1 Fuels Driver with us, you'll join a supportive and dynamic work culture that prioritises employee well-being and professional growth. We offer competitive pay, comprehensive benefits including pension and life insurance, and world-class training to ensure you excel in your role. Located conveniently for those within a 45-minute commute, our commitment to work-life balance and employee assistance programmes makes us an exceptional employer for those seeking a rewarding career in the transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Huddersfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oxalis Logistics UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oxalis Logistics UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Huddersfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oxalis Logistics UK:Your cover letter is your chance to shine! Tell us why you want to work at Oxalis Logistics UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oxalis Logistics UK!
How to prepare for a job interview at Oxalis Logistics UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
