At a Glance
- Tasks: Provide top-notch customer service and support planning and dispatch teams.
- Company: Join Oxalis Logistics, a trusted partner for global energy leaders.
- Benefits: Enjoy competitive salary, pension scheme, gym discounts, and career development.
- Other info: Be part of a dynamic team with opportunities for growth.
- Why this job: Make a real impact in a supportive environment that values your contributions.
- Qualifications: Experience in customer service and administrative skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Oxalis Logistics is a trusted logistics partner to global energy and industry leaders. We deliver excellence through innovation, agility, and safety, powered by our people. With over 2,700 colleagues across the UK and Europe, we are proud to build careers that matter. We live by our values: Innovation, Responsibility, Agility, and Respect, and we are looking for team members who do the same.
Our Benefits
At Oxalis, people power our progress. We offer competitive reward and benefits packages, and a supportive environment where your contributions are recognised and valued. Some of the benefits we offer:
- Competitive salary
- Pension Scheme with enhanced Employer Contributions
- 10 days Holiday rising with length of service
- Career development opportunities
- Cycle to work Scheme
- Gym discounts
- Life Assurance
Role Summary
Our Customer Service Administrators play a key role in our client interface and our ideal candidate will have experience of delivering an excellent level of customer service and will have an administrative background to be able to offer support to our planning and dispatch teams. This will require being able to navigate our planning system and customer relationship management systems to find information and provide prompt responses to clients' queries.
Customer Service Advisor employer: Oxalis Logistics UK
As an LGV Class 1 Fuels Driver with us, you'll join a supportive and dynamic work culture that prioritises employee well-being and professional growth. We offer competitive pay, comprehensive benefits including pension and life insurance, and world-class training to ensure you excel in your role. Located conveniently for those within a 45-minute commute, our commitment to work-life balance and employee assistance programmes makes us an exceptional employer for those seeking a rewarding career in the transport sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Oxalis Logistics on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Service Advisor.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky situations and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CRM systems and planning tools that Oxalis might use. Being able to talk about your experience with these systems will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service or administrative experience, and don’t forget to sprinkle in some of our core values like Innovation and Agility!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you embody our values. Keep it concise but engaging – we want to see your personality come through!
Showcase Relevant Experience:When filling out your application, be specific about your past roles. Mention any systems you've used, like planning or CRM systems, and give examples of how you’ve successfully handled customer queries. We love seeing real-life examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about Oxalis and what we stand for!
How to prepare for a job interview at Oxalis Logistics UK
✨Know the Company Inside Out
Before your interview, take some time to research Oxalis Logistics. Understand their values like Innovation, Responsibility, Agility, and Respect. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered excellent customer service. Think about situations where you resolved issues or went above and beyond for a client. This will demonstrate your capability to handle the responsibilities of a Customer Service Advisor.
✨Familiarise Yourself with Relevant Systems
Since the role involves navigating planning and customer relationship management systems, it’s beneficial to brush up on any relevant software you’ve used before. If you have experience with similar systems, be ready to discuss how you used them to improve customer interactions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, career development opportunities, or how they measure success in the customer service department. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
