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- Tasks: Manage delivery schedules for over 300 vehicles, ensuring timely and efficient operations.
- Company: Join Oxalis, a forward-thinking company that values people and progress.
- Benefits: Competitive salary, generous holiday, pension scheme, and career development opportunities.
- Why this job: Be part of a dynamic team making a real impact in the transport industry.
- Qualifications: A-Level education, strong communication skills, and proficiency in Microsoft Office.
- Other info: Flexible shifts with excellent support and recognition for your contributions.
The predicted salary is between 30000 - 38000 £ per year.
Role Summary
To manage the delivery work plans produced for any Oxalis vehicle across the UK and Ireland, ensuring required customer service levels are met whilst optimising the efficiency of the operation and meeting key performance indicators.
Key Responsibilities
- Ensure that the delivery schedules for over 300 vehicles are completed on time and in full.
- Vet plans for errors and co-ordinate the drivers during the shift to ensure their individual schedules are implemented and completed safely.
- Advise customers of any delays or changes to their deliveries.
- Resolve any issues that arise during the shift and demonstrate continuous improvement against various internal and external service and efficiency KPIs.
- Liaise with the Planning Supervisor and field management team to ensure resources are provided at appropriate times and manage downtime in resource.
- Assist the Customer Service Administrators in investigating customer complaints and delivery queries.
Hours of work: Working 12 hours shifts, approximately 33 hours per week, on a rotating shift pattern that covers days, nights and weekends.
Requirements
Essential
- A confident and friendly telephone manner and ability to liaise with people at all levels of the organisation.
- Demonstrate a high level of attention to detail and organisational skills.
- Be a team player who can work to individual and shared deadlines.
- Proficient in IT, particularly Microsoft Office - Outlook and Excel.
- Live within a commutable distance.
- Be flexible in working hours and have the ability to cover shifts when required.
- Strong communication and interpersonal skills, with the ability to build effective working relationships.
- Ability to work a shift pattern covering mornings, evenings, nights, and weekends.
- Working knowledge of UK geography.
- Educated to A-Level (or equivalent) standard.
Desirable
- Understanding of Drivers' Hours Regulations.
- Experience in a "just in time" road-haulage environment, dealing directly with drivers.
- Experience working in the transport industry.
Our Benefits
At Oxalis, people power our progress. We offer competitive reward and benefits packages, and a supportive environment where your contributions are recognised and valued.
Some of the benefits we offer:
- Competitive salary of £30,000 to £38,000 plus Shift Allowance of £2,400 and Attendance Bonus of £800.
- Pension Scheme with enhanced Employer Contributions.
- 13 weeks Holiday (mostly built into the shift pattern).
- Career development opportunities.
- Cycle to work Scheme.
- Gym discounts.
- Life Assurance.
Dispatcher (HCC Controller) employer: Oxalis Logistics UK Ltd
Contact Detail:
Oxalis Logistics UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher (HCC Controller)
✨Tip Number 1
Network like a pro! Reach out to people in the transport industry, especially those who work at Oxalis. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of UK geography and Drivers' Hours Regulations. Show us you know your stuff and can handle the demands of the job!
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with drivers and customers, being clear and confident over the phone is key. Role-play with a friend to get comfortable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Dispatcher (HCC Controller)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dispatcher role. Highlight your experience with dispatching and planning software, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your attention to detail and organisational skills, and don’t forget to show off your friendly telephone manner. We love a good story!
Show Off Your IT Skills: Since proficiency in Microsoft Office is essential, make sure to mention your experience with Outlook and Excel. If you've used any planning software before, give us the details! We want to know how tech-savvy you are.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at Oxalis!
How to prepare for a job interview at Oxalis Logistics UK Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of dispatching and planning software. Familiarise yourself with the key performance indicators mentioned in the job description, as well as any relevant regulations like Drivers' Hours Regulations. This will show that you're not just interested in the role but also understand the industry.
✨Show Off Your Communication Skills
Since you'll be liaising with drivers and customers, practice articulating your thoughts clearly and confidently. Think of examples where you've successfully resolved issues or communicated effectively in a team setting. This will help demonstrate your strong interpersonal skills during the interview.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you'd handle specific situations, like delays or customer complaints. Think through your past experiences and how they relate to the responsibilities of the role. This will help you showcase your problem-solving abilities and attention to detail.
✨Flexibility is Key
Since the role requires working various shifts, be prepared to discuss your availability and willingness to adapt. Highlight any previous experience you have with shift work or managing a flexible schedule, as this will reassure them that you're ready for the demands of the job.
