Customer Service Advisor in Huddersfield

Oxalis Logistics is a trusted logistics partner to global energy and industry leaders. We deliver excellence through innovation, agility, and safety, powered by our people. With over 2,700 colleagues across the UK and Europe, we are proud to build careers that matter. We live by our values: Innovation, Responsibility, Agility, and Respect, and we are looking for team members who do the same.

Our Benefits

At Oxalis, people power our progress. We offer competitive reward and benefits packages, and a supportive environment where your contributions are recognised and valued. Some of the benefits we offer include:

• Competitive salary
• Pension Scheme with enhanced Employer Contributions
• 10 days Holiday rising with length of service
• Career development opportunities
• Cycle to work Scheme
• Life Assurance

Role Summary

Our Customer Service Administrators play a key role in our client interface. Our ideal candidate will have experience of delivering an excellent level of customer service and will have an administrative background to support our planning and dispatch teams. This will require navigating our planning system and customer relationship management systems to find information and provide prompt responses to clients' queries, including the investigation and resolution of complaints. You will interact with senior managers as well as with over 1,800 customer sites. You will be confident in responding to telephone, email, and SMS queries, fully documenting how these were resolved, and ensuring that all communications are handled accurately, professionally, and in a timely manner. The role will involve receiving and inputting information into our planning system, reconciling products loaded vs. products delivered, and investigating discrepancies. This is an exciting opportunity for someone looking to gain or build on experience in the logistics industry, particularly for those interested in working in the customer service and planning functions.

Hours of work: Approximately 37.5 hours per week covering days and weekends; 4 on 4 off rota comprising of 2 early shifts (05:30 - 16:30) and 2 late shifts (10:00 - 21:00).

Requirements

Essential:

• Have a confident and friendly telephone manner and be able to liaise with people at all levels of our organisation, as well as directly with customers.
• Demonstrate a high level of attention to detail and organisational skills.
• Be a team player who is able to work to individual and shared deadlines.
• Be proficient in IT, particularly Microsoft Office - Outlook and Excel.
• Have the ability to work a shift pattern that covers mornings, evenings, and weekends.
• Be flexible in their working hours, and have the ability to cover shifts when required.
• Have strong communication and interpersonal skills, and the ability to build effective working relationships.
• Live within a commutable distance.
• Have experience of working in a fast-paced customer service/call centre environment.

Desirable:

• Have working knowledge of UK geography (desired but not essential).
• Have working knowledge of WinDMS (desired but not essential).
• Have an understanding of Drivers Hours Regulations (desired but not essential).
• Be CPC qualified, or hold other transport industry qualifications (desired but not essential).
• Have experience working in the transport industry (desired but not essential).

Why Join Us?

At Oxalis, your growth is our priority. You will benefit from tailored training and access to our Employee Development Programme. We offer a collaborative environment where your expertise helps shape the future of our Customer Service team. Apply today and become a valued part of the Oxalis team.