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- Tasks: Deliver exceptional customer experiences and support sales growth through proactive engagement.
- Company: Join OX Tools, a dynamic company passionate about innovation and quality.
- Benefits: Enjoy 23 days holiday, flexible working, and professional development opportunities.
- Why this job: Be a key player in enhancing customer satisfaction while driving sales success.
- Qualifications: Customer-focused with strong communication skills and experience in sales environments.
- Other info: Work in a vibrant team culture in the heart of London.
The predicted salary is between 24000 - 36000 £ per year.
At OX Tools, we’re not just about tools, we’re about building something bigger. Our vision is to bring the strength of the OX to every tradesperson through passion, design, and relentless pursuit of innovation. Our tools are instinctively recognised as Tough, Dynamic, Different and so are our people.
We’re hiring a Customer Experience Executive to play a key role in delivering a seamless, high quality, end-to-end customer journey while supporting sales growth and wider commercial objectives. This role blends customer service excellence, strong operational control and proactive sales activity. You’ll be a trusted point of contact for customers and a key support partner to the Sales team, ensuring customer needs are met efficiently, consistently and commercially.
Key Responsibilities:- Deliver an exceptional end-to-end customer experience, providing expert product advice and efficiently processing quotes, orders and sample requests.
- Act as a primary point of contact for customers via phone and email, aiming for one contact resolution.
- Proactively investigate, manage and resolve customer issues, identifying root causes and escalating where required.
- Review and manage open orders daily, controlling delivery blocks, billing blocks, delays and open cases.
- Balance operational customer support with inbound and outbound sales activity, identifying opportunities to increase revenue and conversion.
- Support Sales Representatives by maintaining accurate pipelines and progressing opportunities.
- Set up, maintain and optimise CRM and sales automation systems (primarily NetSuite and Power BI).
- Support promotions, low stock updates and sales initiatives to ensure opportunities are progressed to completion.
- Attend Monthly Global Sales Calls and Weekly Team Huddles, sharing customer and operational insights.
- Customer focused but commercially driven, with confidence to sell, upsell and spot opportunities.
- Comfortable working in a sales environment and motivated by targets and results.
- Highly organised with strong time management skills.
- Confident communicator with excellent problem solving and conflict resolution skills.
- Experience using CRM or sales systems.
- Proactive, resilient and comfortable challenging processes to improve outcomes.
- Enjoy taking ownership and accountability for your results.
- Comfortable working in an office environment in the heart of London.
- Maintain a monthly answer rate of 97%+.
- Reduction and control of open cases, maintaining 40 or fewer active cases.
- Strong understanding of products, promotions and new launches.
- Proactive creation of sales opportunities through customer contact.
- Successful delivery of agreed sales initiatives.
- Strong customer service and phone based sales experience.
- People oriented and results driven.
- Excellent written, verbal and interpersonal communication skills.
- Strong relationship building and influencing skills.
- Ability to analyse problems and develop effective solutions.
- Excellent organisational skills and attention to detail.
- Ability to prioritise tasks and delegate when appropriate.
- 23 days holiday + birthday + volunteer leave.
- Flexible hybrid working - (4-5 days in the office).
- Professional development and broad commercial exposure.
- Company pension scheme.
- A vibrant, supportive team culture.
Customer Experience Executive in Taunton employer: OX Tools
Contact Detail:
OX Tools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive in Taunton
✨Tip Number 1
Get to know the company inside out! Research OX Tools, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be a key point of contact for customers, being able to articulate your thoughts clearly and confidently is crucial. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Show your sales savvy! Think about how you can upsell or spot opportunities during your conversations. Prepare some examples of how you've done this in the past to impress them during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the OX Tools team!
We think you need these skills to ace Customer Experience Executive in Taunton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Executive role. Highlight your customer service skills and any relevant sales experience, showing us how you can deliver that exceptional end-to-end customer journey we’re after.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We love candidates who can proactively investigate and resolve problems, so let us know how you’ve done this before!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know what makes you unique!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at OX Tools!
How to prepare for a job interview at OX Tools
✨Know the Company Inside Out
Before your interview, take some time to research OX Tools. Understand their products, values, and what makes them unique in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Experience Executive, you'll need to demonstrate your ability to handle customer queries and issues. Prepare examples from your past experiences where you've successfully resolved customer problems or improved their experience. This will highlight your suitability for the role.
✨Be Ready to Discuss Sales Strategies
Since the role involves balancing customer support with sales activities, be prepared to discuss how you've identified sales opportunities in previous roles. Think of specific instances where you upsold or cross-sold products and how that benefited your team or company.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, sales targets, or how success is measured in the role. This shows you're not just interested in the job, but also in how you can contribute to the company's goals.
