Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and support sales growth through effective communication and problem-solving.
- Company: Dynamic company focused on customer satisfaction and sales excellence.
- Benefits: Competitive salary, career development opportunities, and a vibrant office environment in London.
- Why this job: Join a team that values your input and offers real opportunities to make an impact.
- Qualifications: 2 years in a support role with CRM experience; strong communication and organisational skills.
- Other info: Collaborative culture with a focus on personal accountability and growth.
The predicted salary is between 28800 - 48000 £ per year.
The Customer Experience Executive plays a critical role in delivering a seamless, high-quality end-to-end customer journey while supporting sales growth and broader commercial objectives. This role balances customer service excellence, strong operational control, and proactive sales activity, acting as a trusted point of contact for customers and a key support partner to the wider Sales team. Working closely with Sales and internal stakeholders, the Customer Experience Executive ensures customer needs are met efficiently, effectively, and consistently.
Key Responsibilities
- Deliver an exceptional end-to-end customer experience by providing expert product advice, resolving issues, and efficiently processing quotes, orders, and sample requests.
- Act as a key point of contact for customers via phone and email, aiming for one-contact resolution through strong problem-solving, investigation, and communication skills.
- Demonstrate excellent customer service skills in every interaction and ensure timely, one-contact resolution with customers.
- Proactively manage and investigate customer issues, identify root causes, resolve conflicts, and escalate where necessary.
- Review and manage open orders daily, ensuring delivery blocks, billing blocks, incomplete orders, delays, and open cases are actively controlled and resolved.
- Balance operational customer support with inbound and outbound sales activity, identifying opportunities to increase revenue, improve conversion, and add value to every interaction.
- Actively support Sales Representatives by maintaining accurate pipelines, progressing opportunities, and providing best-practice tools, processes, and insights.
- Set up, maintain, and optimise CRM and sales automation systems primarily using NetSuite and Power BI to drive efficiency and sales performance.
- Contribute to sales growth by following up on low stock updates, supporting promotions, and ensuring opportunities are progressed through to completion.
- Attend Monthly Global Sales Calls and Weekly Team Huddles, sharing customer and operations insights.
- Where required, support or oversee internal support resources to ensure consistent service levels and high performance.
About You
- Customer-focused but commercially driven, with confidence to sell, upsell, and spot opportunities.
- Comfortable working in a sales environment and motivated by targets, growth, and results.
- Highly organised with great time-management skills, capable of balancing operational responsibilities with sales priorities.
- Confident communicator with strong problem-solving and conflict-resolution skills.
- Minimum experience of 2 years in a support background, ideally working with CRM software like Salesforce, Zendesk or other sales systems.
- Proactive, resilient, and not afraid to challenge processes or push for better outcomes.
- Comfortable working in an office setting in the heart of London.
- Enjoy working collaboratively but are equally confident taking ownership and accountability for your results.
- Proactive and self-motivated, comfortable working with inbound and outbound sales activity rather than waiting for opportunities to come to you.
KPIs
- Achieve and maintain a 40 cases monthly.
- Emails in inbox greater than 48 hours.
Customer Experience Executive employer: OX Tools
Contact Detail:
OX Tools Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice your pitch! Be ready to explain why you’re the perfect fit for the Customer Experience Executive role. Highlight your customer service skills and sales experience in a way that feels natural.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly shows you’re serious about joining our team.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Executive role. Highlight your customer service skills and any experience with CRM systems, as these are key to what we’re looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've resolved customer issues in the past. We love candidates who can demonstrate strong problem-solving abilities and a proactive approach to challenges.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your experience and skills shine through without unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at OX Tools
✨Know the Customer Journey
Familiarise yourself with the end-to-end customer journey and how it relates to the role. Be ready to discuss how you can enhance customer experiences and resolve issues efficiently, as this will show your understanding of the position.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved customer issues or conflicts. Highlight your ability to investigate root causes and provide one-contact resolutions, as this is crucial for the role.
✨Demonstrate Sales Acumen
Since the role involves balancing customer support with sales activities, be prepared to discuss how you've identified sales opportunities in previous positions. Share specific instances where you upsold or contributed to revenue growth.
✨Familiarity with CRM Tools
Brush up on your knowledge of CRM systems like NetSuite or Power BI. Be ready to discuss how you've used these tools to manage customer relationships and drive sales performance, as this will demonstrate your technical proficiency.
