Customer Service Team Leader

We're Hiring! Join Our Team as a Customer Service Team Leader !

Are you a natural leader with a passion for delivering exceptional customer experiences? We’re looking for a dynamic Customer Service Team Leader to inspire and guide a team of talented customer service representatives to success!

In this exciting role, you will:

Lead a High-Performing Team: Supervise and empower a team to deliver outstanding service while achieving and exceeding key performance indicators (KPIs).

Coach & Develop: Provide ongoing feedback and training to ensure continuous growth and development of your team members.

Handle Escalations: Professionally manage and resolve customer escalations, ensuring top-tier satisfaction and problem resolution.

Drive Process Improvement: Analyse customer service metrics and collaborate across departments to enhance efficiency and elevate the customer experience.

Foster Team Growth: Cultivate a positive, motivating environment where your team can thrive and reach their full potential.

What We’re Looking For:

• Strong leadership and coaching skills

• Excellent problem-solving abilities

• Experience with performance metrics and team management

• A collaborative mindset and the ability to drive change

• A passion for improving customer service processes

If you’re ready to make an impact and lead a team to success, we want to hear from you!

Apply Now and take the next step in your career with us!

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